Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Reply
Contributor
bakerbri
Posts: 1
Registered: ‎01-25-2010
0 Kudos

No DSL in my area? Really?

Hi,

 

I am interested in getting Verizon DSL.  I live in a major metropolitan area, and some friends 2 blocks down just moved to VZ DSL.  However, the website says that I don't currently have DSL capability (dial up only!).  I called VZ and the woman was very nice, but after taking down my information and saying that her computer said "inconclusive" she started to input a service date for install and then said that "NOW it says you can only get dial-up."  I am very confused for two reasons: 1st, it obviously wasn't a simple "no-dsl-available" situation because it came back as "inconclusive" at first, 2nd, how is it that I live in a major major metro area serviced by VZ (Northern NJ) and my neighbors down the street can get DSL but not me?  Could it have to do with the house I live in (one floor rental)?  Could the house itself not be wired for DSL? (It has a phone jack, though I have no service hooked up to it) Is there anyone I can call that ISN't a sales rep that can actually tell me what the issue is?  ping my phone line to check?  Anything?!  I can't take cablevision anymore!  Any help would be greatly appreciated!

Copper Contributor
EEEEEE
Posts: 24
Registered: ‎01-26-2010
Device: Alias 2
Location: Buffalo NY

Re: No DSL in my area? Really?

DSL's signal strength degrades based on distance.  You need to be within 18,000 feet of the central office in order for the signal to be strong enough to work.  And that 18,000 feet isn't straight line distance, it's the actual wire from the CO to your house, so it could wind around the neighborhood before it gets to you.  Another thing that could affect you is if there is any type of fiber-optic connections between the office and you, this will also prevent you from getting DSL.  The DSL signal doesn't work over fiber, just copper.  At least, that is how it used to be...But there are a number of factors that can prevent you from having it while a neighbor 2 blocks away CAN.  What you might want to do is check with your neighbors on the same side of the street as you.  See if any of them have DSL.  If they do, call Verizon back with your neighbor's phone number (or address if they don't have phone) and ask if they can check again.

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411