Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  
  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Reply
Contributor
cpraphael
Posts: 1
Registered: ‎12-25-2011
0 Kudos

Nook Simple Touch won't connect to wi-fi

I purchased a new Nook Simple Touch this summer and used the Fios router to connect in my home.  Everything ran smoothly.  Recently, Verizon replaced our router and now I can't connect my Nook.  My Nook recognized the new network name and I entered the new WEP.  The Nook says it has "remembered" the correct wireless network and has "secured with WEP", yet it lists my connection with wi-fi as "unsuccessful".  I have read that other Nook users have experienced a similar problem with Verizon routers like mine - Actiontec MI424-WR Rev. F.  I am not especially tech savy and am not sure how to remedy this problem.  Thanks for your help.

Contributor
rdlaub
Posts: 2
Registered: ‎12-26-2011
0 Kudos

Re: Nook Simple Touch won't connect to wi-fi

 


cpraphael wrote:

I purchased a new Nook Simple Touch this summer and used the Fios router to connect in my home.  Everything ran smoothly.  Recently, Verizon replaced our router and now I can't connect my Nook.  My Nook recognized the new network name and I entered the new WEP.  The Nook says it has "remembered" the correct wireless network and has "secured with WEP", yet it lists my connection with wi-fi as "unsuccessful".  I have read that other Nook users have experienced a similar problem with Verizon routers like mine - Actiontec MI424-WR Rev. F.  I am not especially tech savy and am not sure how to remedy this problem.  Thanks for your help.


Hi.  I had the same problem and spent hours trying to fix it by calling customer support at both Verizon and Barnes and Noble.  Neither had the right answer.  I finally found the answer here.  http://www.opposable-thumbs.com/2011/12/11/fixing-a-nook-simple-touchs-wireless-connection/.

 

It sounds complicated but if you follow it step by step very carefully it works.  I hope it works for you.

 

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411