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Service & Device help
09-23-2012 07:43 AM
We kept getting messages that Personal Firewall was turned off; when we went to the home page to turn it on, it would stay on for an instant then turn off again. A tech support analyst in a chat/screen control session uninstalled VISS, then attempted to reinstall it. It will not reinstall because when the installer eventually checks the computer for incompatible software, we keep getting the message that security programs should be removed. No one can find any such programs to remove in the list of programs; we have not downloaded any such. VISS has worked fine on this computer for more than 1 year. I tried a system restore to an earlier point, and VISS was present, but then NEITHER Personal Firewall NOR Real-Time Scanning would stay turned on. About eight hours and four or five tech reps later, I am without any virus or malware protection at all. Eventually they told me to call McAfee, who refused to help me. Has anyone else had this problem?
09-23-2012 10:21 AM
What programs does the installer list are currently installed? Have you also tried running the McAfee Consumer Product Removal tool to see if that helps clear up any install issues you're having?
10-12-2012 10:47 AM
We are having the exact same problem and it's driving us nuts! I tried to Chat with a Verizon rep and after waiting 7 minutes for a rep the internet shut down!!
11-06-2012 11:25 AM
Yes! I must say that I have been a McAfee customer for the past 15 to 20 years. And never had a problem with any of the products until I start using McAfee by Verizon. And just recently, after downloading Windows 8 Pro on my computer; only had it for the past 3 months, waiting for Windows 8 to be release; I have the same problems you mention. Now, what I have detected and I am sure the problem is: Windows 8 Pro is running in 64 bit program form verses Windows 7 Ultra (which I upgraded from) is running on 32 bit format. Therefore, it's the cause of may problem; I believe. The fact of the matter is, no one has address this issue. That's why I am here now, seeking to get help from the support tech, if I can. Thought I would stop by, to see if anyone was having the same issues as myself. Wish you luck!!! Had bad experience in the past, about to drop them by the curve.
11-09-2012 01:36 PM
We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.
03-22-2013 05:08 AM
I have this some problem. Most of the time is is intermittent, but now it has been going on for 2 hours. No one with whom I have spoke with at Verizon knows what to do about it.
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