The in home agent will usually notify you of outages, download it at www.verizon.com/connect
Otherwise wait for folks here to respond, or call in at 1-800-VERIZON, or share with us what the modem lights are doing, and maybe post your tranceiver status statistics, and we can try to help you here.
*edit, i forgot you can use the contact us link at the bottom of these webpages to open a live chat with vz
