Ridiculous Customer Service

[Delkat]

After waiting a week for service on our non-working DSL line, the technician that came entered our home and looked at the lines run in the house. He says... They are run incorrectly...I'm surprised it ever worked at all...Needless to say he fixed the problem. He also left the originally poorly run wires hanging incase Verizon needed to verify the issue. Then he gives me the bill. I explained that Verizon ran the wires when I ordered the service, so I was not sure why I would have a ...Repair..charge. He politely explained that he was just the technician, and I should call customer service and explain. I did just that, and when I explained the situation this is the actual response I received...It does not matter who was responsible for the problem, if the tech has to come inside it's charged to the customer.... So you will pay Verizon to setup you service and run your lines Incorrectly, and then you will pay Verizon to fix there own mistakes. Now I still have the wires hanging that the tech left, I guess I'm supposed to pay to have them removed as well. Customer service does not exist at Verizon. Buyer Beware!

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Hello Delkat,

Unfortunately due to non response we will close the private thread. Sorry we couldn't get the labor charge waived. If you ever need anything else, please let us know in a new public thread.

Thank you,
-Jeramy