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Correct answers
In most cases, our customer service experiences with Verizon have been good, but not today.
We were having the same issues with signal stalling and having to reboot the router over and over. Called in and used on-line chat and each time told that our router was tested and seemed to be working.
Called last week to complain again and offered a new service upgrade and router. Great News...YES? Find out after the technician installed new router that our old router was not even capable of handling the 75/75 we had been paying for over the past year or so, thus the reason for all the reboots and stalled signals. And found after doing several speed testing we were not getting 75/75 more like 45/35.
So contacted Verizon today to see if we could get some type of discount or credit on our account. After speaking with Ed and transferred over to Nicole, argued back and forth for over an hour on how we had the most up to date router, and there was noting that could be done, asked to speak with Nicole's supervisor. Put on hold for over 15 minutes and finally gave up. Not a happy customer.
Solved! Go to Correct Answer
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
