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Me too. I am getting kicked off and slow, broken connection for about a week. The Internet light on the modem keeps flashing and turning red. I keep resetting it. I have tried everything on my end- disk cleanup, checking for errors and viruses, checking all cords. Something is wrong on Verizon's end but I can't seem to get a live person to help. I am about to switch companies. So frustrating.
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Same here! I've done all the suggested things, checked for virus, blah, blah, blah.......Running the optimizer increased my upload speed slightly to .341 mbps. Can't get through to a human.....very annoying
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I am wondering if it has something to do with the strike. I thought it was just me but there are a lot of people posting similar complaints this week. At least we are not alone. I got an email saying that my issue was forwarded to the support department. If there is anyone there of course. I guess I will wait to see what happens.
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I am sorry you are having difficulty:
Please try using the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet service, as well as to schedule a repair; here is the link: http://www.verizon.com/repair. You can find other tools on our Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp/.
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Tried to chat online with technical support twice, but no luck. Tried to get them by phone, i stuck with stupid auto answer.
OMG. I am so angry.
OMG.
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Exactly the same here. I tried technical support but they only scrutinized my security measures claiming that I could have a hacker stealing my bandwidth. Hog wash! I tightened up security per the suggestions and nothing. Nothing at all as I suspected. My connection says its at full speed but the actual throughput of data has slowed dramatically in the last week or so. I keep checking with the Verizon Speed Test and I'm roughly at 20% of my supposed DSL download throughput. Funny how the the upload is faster than the download. This to me means that there is a traffic problem. People mostly download. I think its a lack of people administering the network due to the strike. A problem occurs, gets stuck in the maintenance queue and causes traffic problems which causes yet more problems. I'm very angry about this because tech support only wants to deal with the individual issues they can solve from their troubleshooting charts. They need to look at the regional traffic problems. Who at Verizon will listen???
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me too, it keep disconnect few times day..
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When the connection is online and running, I would see if you can obtain the Transceiver Statistics from the Westell 2200. Obtaining them depends on how the modem is configured, and if you're using a router. In most cases, you can obtain the statisitcs by plugging directly into your modem (instead of your router) and visiting http://192.168.1.1/ . From there, move your mouse over Troubleshooting and then choose Transceiver Statistics from the drop-down menu. Post up the information you see there.
If your Westell 2200 has been bridged to work with the router (which is the proper way to connect a router to the modem), you will probably need to set up a Static IP on your PC in order to reach the modem's Web Interface, if your PC complains about "Limited or No Connectivity" or is unable to connect to the Internet directly connected. You can do this by going to your Network Connections panel in the control panel, right clicking on your Local Area Connection adapter and choosing Properties. From here, locate under the Adapter's Properties something called "Internet Protocol (TCP/IP)" or "Internet Protocol Version 4 (TCP/IP" and click Properties once you have selected it. From there, switch the option from Automatically Obtain IP address to "Use the following IP address" and fill in the following information:
IP address: 192.168.1.150
Subnet Mask: Windows will fill this in automatically, but it should be 255.255.255.0
Default Gateway: 192.168.1.1
Select OK. At this point, visit http://192.168.1.1/ and choose Troubleshooting, then select Transceiver Statistics from the drop-down menu. Paste up the information you see on that page. When done, close your web browser, go back to the TCP/IP settings you just changed, and set the connection back to "Automatically Obtain IP address" and press OK. From here, reconnect your PC to your router, and your router to your modem.