Sloooooow dsl

[Debmar1]

I've had Verizon dsl for years but about a week ago, it got crazy slow. Tried to watch a movie on vudu the other night and it just kept buffering. Then I went to Netflix which I've had for years with no problems and the same thing. Did a speed test through vudu which shows 44 kbps down and 129 up, Verizon test shows 0.719 down and 0.14 up and these were both after I ran the high speed optimizer.....up until a week ago no problems..... I have a westall 7500 with a desktop and bluray hardwired, run a netbook and iPad off my wireless network

[cas1231]

Me too. I am getting kicked off and slow, broken connection for about a week. The Internet light on the modem keeps flashing and turning red. I keep resetting it. I have tried everything on my end- disk cleanup, checking for errors and viruses, checking all cords. Something is wrong on Verizon's end but I can't seem to get a live person to help. I am about to switch companies. So frustrating.

[Debmar1]

Same here! I've done all the suggested things, checked for virus, blah, blah, blah.......Running the optimizer increased my upload speed slightly to .341 mbps. Can't get through to a human.....very annoying

[cas1231]

I am wondering if it has something to do with the strike. I thought it was just me but there are a lot of people posting similar complaints this week. At least we are not alone. I got an email saying that my issue was forwarded to the support department. If there is anyone there of course. I guess I will wait to see what happens.

[Jaime_Lee]

I am sorry you are having difficulty: 

Please try using the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet service, as well as to schedule a repair; here is the link:  http://www.verizon.com/repair. You can find other tools on our Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp/.

[PhongTran]

Same here. The download speed is under 0.05 mbps while upload is almost 0.40 mbps 8 times of downlow speed. It is so unusal
Tried to chat online with technical support twice, but no luck. Tried to get them by phone, i stuck with stupid auto answer.
OMG. I am so angry.
OMG.

[thepurplehouse]

Exactly the same here. I tried technical support but they only scrutinized my security measures claiming that I could have a hacker stealing my bandwidth. Hog wash! I tightened up security per the suggestions and nothing. Nothing at all as I suspected. My connection says its at full speed but the actual throughput of data has slowed dramatically in the last week or so. I keep checking with the Verizon Speed Test and I'm roughly at 20% of my supposed DSL download throughput. Funny how the the upload is faster than the download. This to me means that there is a traffic problem. People mostly download. I think its a lack of people administering the network due to the strike. A problem occurs, gets stuck in the maintenance queue and causes traffic problems which causes yet more problems. I'm very angry about this because tech support only wants to deal with the individual issues they can solve from their troubleshooting charts. They need to look at the regional traffic problems. Who at Verizon will listen???

[FUNKTV]

me too, it keep disconnect few times day..

[Sycho_da]

I am having the same problem actually it may be worse. My modem may be too old or something I was thinking. Sometimes I get short intervals where I can actually get on the net, but I notice when I game, cuz I play video games that the connection is very slow and laggy. Problem is is that when I actually do get to use the net I may last for a maximum of 2 hours then be down for the rest of the day no internet at all my modem jus blinks forever. Modem is Westell Model 2200 yes it is old I thought maybe that was the problem but I'm beginning to think it is a regional problem maybe also? IDK... I've been with verizon for a long time and have had similar problems before in the past but they were usually fixed within the day of having the problem, leading me to believe it was on verizon's end. This time though it has been going on and has started since last Thursday I do believe. So 3days + going on with little to no internet. As I said when I do get on I usually can only be on for a short time and the service is slower. Hope this is fixed soon it is very frustrating, to the point where we are considering a new ISP...

[smith6612]

When the connection is online and running, I would see if you can obtain the Transceiver Statistics from the Westell 2200. Obtaining them depends on how the modem is configured, and if you're using a router. In most cases, you can obtain the statisitcs by plugging directly into your modem (instead of your router) and visiting http://192.168.1.1/ . From there, move your mouse over Troubleshooting and then choose Transceiver Statistics from the drop-down menu. Post up the information you see there.

If your Westell 2200 has been bridged to work with the router (which is the proper way to connect a router to the modem), you will probably need to set up a Static IP on your PC in order to reach the modem's Web Interface, if your PC complains about "Limited or No Connectivity" or is unable to connect to the Internet directly connected. You can do this by going to your Network Connections panel in the control panel, right clicking on your Local Area Connection adapter and choosing Properties. From here, locate under the Adapter's Properties something called "Internet Protocol (TCP/IP)" or "Internet Protocol Version 4 (TCP/IP" and click Properties once you have selected it. From there, switch the option from Automatically Obtain IP address to "Use the following IP address" and fill in the following information:

IP address: 192.168.1.150

Subnet Mask: Windows will fill this in automatically, but it should be 255.255.255.0

Default Gateway: 192.168.1.1

Select OK. At this point, visit http://192.168.1.1/ and choose Troubleshooting, then select Transceiver Statistics from the drop-down menu. Paste up the information you see on that page. When done, close your web browser, go back to the TCP/IP settings you just changed, and set the connection back to "Automatically Obtain IP address" and press OK. From here, reconnect your PC to your router, and your router to your modem.