Dear Verizon,
I have been experiencing slow Upload Speeds (<.1mbps) but Download is OK for the last 6 months or more. I have been on countless screen share sessions and have talked with expert technicians over this time. I have followed all suggestions and troubleshooting. I have tried four different modems, including one that I purchased at your recommendation, from Verizon. I have performed virus scans using two different antivirus programs, and spyware scans. My computer is a new i5 with lots of RAM, and I am running Windows 8. I have tried three different web browsers.
Below, please find a copy of a forum post by a person having a problem identical to mine. Please note that it was determined that the problem was "a fault at the exchange." Also please note that a technician who has seen this problem suggested "ask BT to connect your line to a new "slam" dedicated to your "subscribed speed". That should cure the problem."
Thank you!
{edited for privacy}
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
