Slow internet after setting up everything

[hnoun_07]

I recently set up my modem and internet after the technician didn't show up on the appointment date. I'm positive my internet is a lot slower than what it should be.

Your download
speed is:
126 Kbps

Your upload
speed is:
468 Kbps

« SpeedGuide.net TCP Analyzer Results »
Tested on: 12.23.2009 12:56
IP address: 71.110.xxx.xxx
Client OS: Windows XP
 
TCP options string: 020405ac0103030401010402
MSS: 1452
MTU: 1492
TCP Window: 1045440 (multiple of MSS)
RWIN Scaling: 4 bits (2^4=16)
Unscaled RWIN : 65340
Recommended RWINs: 63888, 127776, 255552, 511104, 1022208
BDP limit (200ms): 41818kbps (5227KBytes/s)
BDP limit (500ms): 16727kbps (2091KBytes/s)
MTU Discovery: ON
TTL: 31
Timestamps: OFF
SACKs: ON
IP ToS: 00000000 (0)

I don't know what I posted but I figured it should help find out what the problem is. Do I need to call Tech to see if there's a problem, or is there nothing wrong at all?

[hnoun_07]

I guess I will call them up in a few