I ordered the high speed internet service literally a month ago (Nov 14)and i didn't even receive my Installation date or any other info. My order number doesn't give me any info and costumer service is avoiding the problem.
The best part is that I had this exact service at this address before, it took them 3 days too install it last time.
I lost my patience long time ago, I just wanted to have my connection home for the holidays but its way too much to ask for.
The worst part is that I do want to like Verizon, I really try to justify everything, but at this point its jus ridiculous.
Is there a way you guys had the same problem? How, or after how long was it fixed?
Hi DanMo,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
DanMo,
While we are happy to assist with any issues with Verizon Service we're not able to do so without your information. After multiple requests for that information from you without any response, we have closed your Private Support Case. If you still require assistance with your install please make a new post and we will be happy to investigate.
-Adam_VZ
Start a new topic or ask questions in the open forum.
