Customers With Disabilities

    Verizon Business Sites

  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy


    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support  

    Community help





  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.






    See what's Trending!

Posts: 1
Registered: ‎04-25-2012
0 Kudos

Unable to activate dsl account

Very frustated with this issue.  My wife called as were were getting double billed for internet and they said that they will correct this.  A couple days after that my internet got disconnected.    Thought it was a glitch left for a day and called the next day (last week Thursday) and the rep said that will get us back online on Tue after talking to 2 reps and after like an hour and haff and that is the earliest they can get us back online eventhough it was a mistake on Verizon's part.    Saw the steady grean lights on my dsl modem on Sunday and thought that they might have done something already.  Got the verizon activation screen up in IE.  Tried a couple of times filling the information but at the end of the activation it said that it cannot activate the account.   Watied until yesterday Tuesday ( so now without internet for almost 6 days) and my wife called and spoke to a rep who said they will call her at 9:00 PM and nothing.  Called around 9:45 and went through the whole story again (this every time we called, don't understand why there is no history). and they almost refueed to pass us through to a supervisor.   Finally got supervisor on the line an he said that he will try to get a status for us and he asked to give him 15 min.and gave me a supervisor escalation group number where I can call him with a pin number.  Watied for 30 min and called the number and after putting pin got message that the office that I called is closed.   So called the 800 number again and was on the phone for almost an hour and half going through story again and finally after insisting to talk to a supervisor we said that he saw that the account is not activated and he will escalate this and gave another supervisor escalation group number with pin.  He said that the maintenance group is not in rigtht but is putting in their queue.   Got a message on our answering machine this morning indicating that the account has now been activated.   So my wife tried it again on the verizon activation screen and put her userid and password and when got to a 100 percent it again said that the account cannot get activated.    REALLY, REALLY, REALLY FRUSTRATED.   I know the connectivity is there as I can ping the websites in the DOS box like, so it is seems to be something that has our account locked somewhere.  


My Verizon

Support Tools

Watch FiOS


  • Visual 411