High Speed Internet (DSL) and Dial-Up

[#1]

I've been trying to upgrade some stuff for a while but every day I keep getting

We're sorry. 
We are experiencing a temporary problem and can't continue your order at this time. 

I looked up online people have been having problems for a LONG time now. ... is there any hope of fixing this or do I need to call customer support every time? (Who will just transfer me around for an hour and possibly get what I asked done (I'm 1 for 4 so far with Verizon Customer Support).

[#2]

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

[#3]

Still no word.