Upgraded to Verizon High Speed Internet 4 to 7 Mbps can't install software
ybormrp1
Newbie

I upgraded my DSL internet  and i followed the directions,  when it comes to installing the verizon high speed software it gets to 5% and dosen't move.

HELP!!

Since i only upgraded my service to i need to install the software?

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Re: Upgraded to Verizon High Speed Internet 4 to 7 Mbps can't install software
somegirl
Champion - Level 3

You should not need to install any software on your pc to connect to DSL, assuming your drivers are up to date. You might want to reboot your modem and pc, but it shouldn't be necessary.

Have you checked to see if you are getting your new speed?

Re: Upgraded to Verizon High Speed Internet 4 to 7 Mbps can't install software
smith6612
Community Leader
Community Leader
You never need to install any software that comes with the modem, even after a reset unless you are using a USB connection to the modem which is not ideal.