I was told the problem was wih my splitter-Got a new one- no- it was the 5 week old modem. Then a tech guy has to come out to check wiring outside. no problem (if inspected?)
Then it's a power outage they say. Then when yolu call back there is NO power outage. The Verizon in home agent stinks, and after you leave "yes" answer to comment "Did this help?" -Wham you try and connect again and cannot.
I was informed that I qualified for "Enhanced High Speed Internet ". Cannot view any videos with any browser without it stopping every 2 seconds. Went to speedtest.net numerous times, am and pm (in the middle of night) and consistently received info that my download speed is .16mbps and upload speed is .34. I am paying about 59.99 for this?
In a private message that I sent to you,
#2 Can you provide the Transceiver Statistics from you modem?
If you don't know how to get the Transceiver Statistics from your modem:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WSN port router connected to the modem: What is the brand and model of your RJ-45 WAN port router?
#3 Even if you know how to get the Transceiver Statistics from you modem, if you have a RJ-45 WAN port router connected to your modem
What is the brand and model of your RJ-45 WAN port router?
Based upon your reply by PM/IM, this is what you need to know
Visit http://192.168.1.1/for me and do the following:
1: If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy/Paste the information on that page.
2: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy/Paste the information on that page.
3: Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.
If you need a Username and Password, try the following:
admin/password
admin/password1
admin/admin
admin/admin1
admin/Serial Number.
By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.
Also in a private message I said
Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) will contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
Based upon your reply by PM/IM:
#1 I did not see any ERX in it's name towards the end. 🙂
#2 Not including the route from europe, all hops are 8ms and below.
#3 I don't know how some of the hop(s) could be 0ms.
#4 Two hops were at least 7ms. But one hop, had 8ms (as the second spot).
#5 I believe it is min, max, and then average. So, a max of 8ms at one of the hops...
, Firstly, thank you very much for your detailed instructions and I want to include answers send in my PM to you.
#2a-Westell 7500
#2b- No router-just modem
________________________________________________
Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) will contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
TRACER ROUTE
#2
news.giganews.com
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 g3-0.bb1.dca.giganews.com (216.196.96.62) 0 ms 0 ms 0 ms
3 xe-3-3-0.er2.iad10.us.above.net (209.66.64.193) 0 ms 0 ms 0 ms
4 above-uu.iad10.us.above.net (64.125.13.174) 0 ms 0 ms 0 ms
5 0.ae1.RES-BB-RTR2.verizon-gni.net (152.63.32.157) 0 ms 0 ms 0 ms
6 so-7-2-0-0.NWRK-CORE-RTR2.verizon-gni.net (130.81.20.163) 7 ms 8 ms 7 ms
7 P4-0-0.NWRK-DSL-RTR16.verizon-gni.net (130.81.7.154) 7 ms 7 ms 7 ms
8 * * *
9 * * *
10 * * *
Max number of unresponsive hops reached (firewall or filter?)
news-europe.giganews.com
1 vl201.gw1.ams.giganews.com (216.196.110.3) 1 ms 0 ms 0 ms
2 208.174.50.33 (208.174.50.33) 49 ms 0 ms 0 ms
3 esr2-xe-7-1-0.amsterdamamx.savvis.net (204.70.207.206) 0 ms 0 ms 0 ms
4 cr2-tengig-0-5-1-0.frankfurtft3.savvis.net (204.70.207.209) 8 ms 9 ms 7 ms
5 cr2-ten-0-8-0-0.NewYork.savvis.net (204.70.195.22) 89 ms 90 ms 89 ms
6 er2-tengig-3-1.NewYork.savvis.net (204.70.198.18) 89 ms 88 ms 88 ms
7 0.xe-9-2-0.BR2.NYC4.ALTER.NET (204.255.168.89) 88 ms 109 ms 89 ms
8 0.xe-3-3-0.NY5030-BB-RTR1.verizon-gni.net (152.63.18.30) 89 ms 89 ms 89 ms
9 so-7-2-0-0.NWRK-CORE-RTR1.verizon-gni.net (130.81.20.161) 84 ms 121 ms 84 ms
10 P3-0-0.NWRK-DSL-RTR16.verizon-gni.net (130.81.7.150) 84 ms 84 ms 84 ms
11 * * *
12 * * *
13 * * *
Max number of unresponsive hops reached (firewall or filter?)
#1 I did not see any ERX in it's name towards the end.
#2 Not including the route from europe, all hops are 8ms and below.
#3 I don't know how some of the hop(s) could be 0ms.
#4 Two hops were at least 7ms. But one hop, had 8ms (as the second spot).
#5 I believe it is min, max, and then average. So, a max of 8ms at one of the hops...
Visit http://192.168.1.1/for me and do the following:
1: If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy/Paste the information on that page.
2: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy/Paste the information on that page.
3: Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.
,
1. No Blue and White Page
2.
|
|
|
3. Direct Link To Stats Page-: Access Error: Site or Page Not Found
Did you try connecting your modem to the NID ?
I point to http://www.dslreports.com/faq/1317
I live in a high-rise building with over 400 units, not a private home. I should have mentioned that before. Also, previously when I mentioned a new splitter that Verizon told me to buy, They meant the little plastic clip that holds both wires (internet and phone)
that connects to phone jack inside apartment.
Do you think I should call Verizon? Could you please advise me on what to ask? Thanks.
To dslr
Finally called Verizon and my modem had to be completely reset with new password. They also gave a $25 credit for the month that I had .16 download speed.
Thank you very much. You were a big help as I knew what to discuss with them.
@BettyBoop223 wrote:
Transceiver Statistics
Transceiver Revision
A2pB020b3.d20h
Vendor ID Code
4D54
Line Mode
ADSL_ANSI_T1.413
Data Path
INTERLEAVED
Transceiver Information
Down Stream Path
Up Stream Path
DSL Speed (Kbits/Sec)
192
416
Margin (dB)
32.9
10.0
Line Attenuation (dB)
42.0
22.0
Transmit Power (dBm)
14.0
12.0
You're having an Intermittent line issue. A sync rate of 192kbps is not standard for Verizon nor is the upstream of 416kbps, and as such your modem is losing sync and dropping to lower speeds. If you happen to have Voice service with Verizon, check it for noise in a silent call (or killed dial tone) around the same time the DSL service is acting up. If you've got noise, call Verizon VOICE repair out and let them deal with the issue. Once they take care of their end of things the DSL will follow with it. A silent call should have no noise, including static, popping, buzzing and humming.
If you don't have voice service, get a Verizon tech out to try swapping the cable pair you are on, either from the NID to your Wall Jacks or from the Verizon drop to the CO if they cannot find and repair the source of noise. Often times the source of static is aeriel plant having a bad splice or two, or some corrosion. If the problem is inside and Verizon is not allowed to mess with the copper after the NID towards your unit, have your building management repair the copper (this only works though if you have static on voice service), as if it is getting noisy like that it is not operating per standards and needs attention. Now if this is a dry-loop connection, building management technically does not have to fix the problem for you if it's with their wiring and only impacting DSL.
Start a new topic or ask questions in the open forum.
