Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Copper Contributor
Posts: 27
Registered: ‎06-30-2010
0 Kudos

Verizon internet keeps disconnecting

Has  anyone  else  in  the East  been  having uissues with  your  connection   cutting  out?   My  connections keeps going  out,  numerous calls  a  new verizon  modem  and still   it cuts  out  sometimes  multiple times per day.   Usually  in  the evening  when    demand  is highest .  Any suggestions  for  a diferent  DSL  service   I am  sick  of Verizon  and  its  very  poor service.

Platinum Contributor I
Posts: 6,554
Registered: ‎12-15-2010
0 Kudos

Re: Verizon internet keeps disconnecting

I'm on the East Coast and am not having an issue. Normally drop-out issues are isolated incidents, not so much a region-wide issue.


If the drop-outs are taking place during the evening hours, it's a good idea to consider what your modem is doing these drop-outs. Is the Internet light out, red, lit solidly/flashing green? Is the DSL Light out or flashing?

Copper Contributor
Posts: 20
Registered: ‎05-16-2012

Re: Verizon internet keeps disconnecting

Just to clarify, DSL is a independent connection to the internet. You have a dedicated line from your house to the central office (where the dial tone/DSL comes from). So you are never sharing a connection with someone else.  Have you attempted to call the DSL service department to troubleshoot your problem? If not even providing the tranceiver statistics from your modem would be a great start to solving your issue.

Posts: 8
Registered: ‎05-01-2012
0 Kudos

Re: Verizon internet keeps disconnecting

Yes, in Washington DC, this problem has been horrible for about the past two months.....glacially slow connection of around Point 40 MBps when I'm paying for speed up to 3 full Mbps.      Worse than that, almost every day, it completely drops the connection, often several times a day.    Rebooting the modem is the only thing that gets it started.  For less than 10 bucks a month more I can get RCN cable at 25 Mbps, but the real reason I'm leaving is that Verizon tech support is HORRIBLE.

Posts: 2
Registered: ‎05-25-2012
0 Kudos

Re: Verizon internet keeps disconnecting

I am also in the East and have been having connection problems for a month. Mine is more severe than my neighbors. I happens in the late afternoon and evening generally. I have had line noise prblems in the past which affected phone but not internet. Maybe I have a modem or filter problem. When everything works, pinging tells me my connection is great. Very frustrating!

Copper Contributor
Posts: 20
Registered: ‎05-16-2012

Re: Verizon internet keeps disconnecting

@Harborjay: Try posting the tranceiver statistics for your modem. Take note of what lights on the modem go out (ie: DSL, Internet). Most people only notice problems with their connection late afternoon and evening because that's when they are on the computer the most so keep that in mind. "pinging" rarely ever tells of a problem with the connection.


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411