- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My internet service suddenly went from 3MBPS to 1.5 MBPS.
I called tech support. The made me do the entire monkey routine of powering on/off modem, line test..... After about 30 minutes monkeying around, the tech support guy declared that it was a circuit problem on their end and they will check it out and call me in 24 to 48 hours. Game in a confirmation no. No calls and nothing fixed.
I called again... ditto.
I called again... ditto.
I called again... ditto.
I called again... ditto. (I hope you are counting, that's five times).
each time I called they said it was being escalated to the highest level (apparently these guys are in Hyderabad).
I called US office several times - no help
I sent emails, complaints - no help
Time to find another service provider.
Goodbye Verizon.