Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS
  • WIRELESS
 
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle

    FiOS

    About FiOS

    FiOS Internet

    FiOS TV

    FiOS Digital Voice

    Standard

    High Speed Internet (DSL)

    DIRECTV®

    Home Phone




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

    My Rewards+

    Manage My Rewards+

    Refer a Friend

     

     

     

  • Support  

    Community help

     

     

     

     

    Search Support



    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of FiOS. Explore FiOS Lounge today.

    FiOS Lounge

    Main

    Play

    Know

    Live

Reply
Contributor
Posts: 1
Registered: ‎03-31-2011
0 Kudos

Vonage + Verizon DSL (westell versalink 327w) setup issue

For the last 2 weeks I have been working with Vonage to get my new Vonage modem + Verizon DSL (westell versalink 327w) setup.  I worked with 4 different Vonage tech supports and they sent me 3 different modems, power adapters, and Ethernet cables.  The issue is the same every time. There is no INTERNET connection from the Verizon DSL (westell versalink 327w) to the Vonage modem.  The Vonage INTERNET port on the back does not even light up.  I called Verizon DSL and they were not willing to help. They want me to buy a 10 Month premium support.  The premium support was a BEST efforts to resolve the issue.  My brother has Verizon DSL with the same mode Westell Versalink 327W modem.  I was able to get the vonage modems to work with his Verizon DSL (westell versalink 327w).  I need help figuring out how to get it working with my  Verizon DSL (westell versalink 327w)

Platinum Contributor I
Posts: 5,881
Registered: ‎07-22-2009
0 Kudos

Re: Vonage + Verizon DSL (westell versalink 327w) setup issue

Sounds like you should try the pcwintech port forwarding toolat www.simpleportforwarding.com

Try to post your port forwarding rules if you want us to take a look and also what physslical lan port your plugged into.
MVP
Posts: 6,429
Registered: ‎12-15-2010

Re: Vonage + Verizon DSL (westell versalink 327w) setup issue

[ Edited ]

Is the "Internet" light supposed to indicate the Vonage device having Ethernet connectivity, or does it indicate that it has obtained network information from the Westell and has connected to the Internet? If you can tell us this information or give us the model number of the Vonage device, that might help us out a bit more.

 

On some Vonage 4 Port Linksys routers I've seen, the Internet light simply indicates Ethernet connectivity. It doesn't indicate whether or not the unit has actually connected to the Internet or if it has even obtained IP information from the network. You can only obtain that information by picking up the phone OR by logging into the administration page on it.

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411