Westell 6100G Modem Overheated during initial connections
jwgannon
Newbie

Verizon sent me a Westell 6100 G modem as a replacement for the older Westell A90 Wirespeed modem.  I did not receive any installation manuals or CD's.   After I connected the DSL phone line, Ethernet Data cable & the 12V dc power line, the modem started heating up rapidly & smoking, so I quickly disconnected everything to avoid a fire.  Did this result from a defective modem or a connection problem?   I am concerned about using another 6100 G replacement unit since there would have been a fire if I had left  the computer unattended.

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Re: Westell 6100G Modem Overheated during initial connections
smith6612
Community Leader
Community Leader

Either wrong power adapter supplied or the mdoem was severely defective. Not normal for the 6100Gs to just smoke up like that. I know the 6100Gs do require a different power adapter over the older 6100s and older modems, so it is worth pointing out.

A friend of mine has a Westell 6100G in use right now without an issue. They work fine, just supply them with proper ventilation. Let Verizon know about the first 6100G and exchange modems with them.

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