A little background is in order. My friend received the 6100G modem about three weeks ago as a result of receiving a faster speed 9approx 5mbps) and a change of cost for Freedom Essentials. We followed the setup instructions and also configured the WRT54G router and everything worked fine. About 10 daus ago he lost the internet during the day. He called Verizon and had a tech from India go through many attempts to correct even using safe mode with networking. Nothing worked. I used a laptop and same results even when connected directly to the modem. A few days back he received a replacement modem and it also did not work. The next day I again hooked my laptop to the modem and had an internet connection having done nothing in the interim. Connected his desktop and also had internet connection. Connected the original 6100 and this also now worked. I then set his modem to bridge and connected the WRT54G router and would now receive the PPPoE authorization failure. We had not yet changed any of the user or passwords for either device until everything would work. It was my understanding that he needed to have the original verizon user and password from when he set up the accounts about eight years ago to get past the PPPoE authentication. He spent two hours on the phone again with India without any success. I have the same setup with Verizon but never lost my original emails from Verizon with the correct info. There appears to be no way to simply contact Verizon and request a simple user and password after verifying who he is. So current status is he has internet via a direct connect to the modem but will receive the PPPoE failure with the router. Anyone have a phone number to actually connect with a US base tech who can provide the info he needs. My reason for attempting to help is that he is a tax accountant and until tax deadline is here is working 12 hours a day and has little time.
Thanks for reading and any suggestions.
