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Contributor
HFlashman
Posts: 6
Registered: ‎03-19-2010
Device: 7500
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Accepted Solution

Westell 7500 Login Problem

I can no longer login to the modem. Browsers can't open the site now. http://192.168.1.1/

Copper Contributor
whowhawhere
Posts: 13
Registered: ‎03-10-2010
0 Kudos

Re: Westell 7500 Login Problem

Can you not connect to the internet at all, or are you just having problems getting onto that site? Because I cannot connect to the internet at all anymore. My net connection dropped last night around 7pm and hasn't come back on yet, nineteen hours later. Right now I'm piggy-backing off someone else's signal.

Gold Contributor VII
dslr595148
Posts: 5,325
Registered: ‎09-24-2008
0 Kudos

Re: Westell 7500 Login Problem

#1 Are you using wired or wireless to access the net?

 

#2 Check the the following info: IP Address, Subnet Mask, Default Gateway, and DNS Server(s).

 

For example if on Windows XP..

 

a) Go to Start -> Run.

 

b) Type in cmd and press enter.

 

c) In the new window, called the command prompt, type in ipconfig /all and press enter.

 

#3 If the default gateway is not 192.168.1.1, try to go to the default gateway IP Address ( for example: 192.168.2.1 )

 

#4 If your DNS Servers are 208.67.220.220 and 208.67.222.222,

 

a) Try changing the DNS Servers to 4.2.2.1 and 4.2.2.2

 

b) Then try go to the LAN IP Address of the router.

 

 

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Contributor
HFlashman
Posts: 6
Registered: ‎03-19-2010
Device: 7500
0 Kudos

Re: Westell 7500 Login Problem

1. Wired

 

2. Vista, ipconfig shows default gateway is 196.168.1.1, subnet mask is 255.255.255.0, DNS suffix is westell.com.

 

Sorry, but I dont see DNS Server info using this command or ipconfig/all.

 

When I try to go to 196.168.1.1, the browser window seems to start to open the site for a fraction of a second, then goes to "IE can't display webpage."

Copper Contributor
whowhawhere
Posts: 13
Registered: ‎03-10-2010
0 Kudos

Re: Westell 7500 Login Problem

It does the same for me when I try to visit. IE cannot display the page. I'm assuming that the gateway crashed.

Gold Contributor VII
dslr595148
Posts: 5,325
Registered: ‎09-24-2008
0 Kudos

Re: Westell 7500 Login Problem

[ Edited ]

Here is another way of checking the DNS Servers.

 

#1 On your Vista computer, go to Start -> Control Panel -> Network and Sharing Center -> Manage Network Connections.

 

#2 Right click on a NIC listed, and go to Properties.

 

#3 Now go to Details.

 

If more than one NIC listed at step 1, then check all of the NICs.

 

--

 

To define (set) the DNS Servers your computer uses,

 

#1 From step 3 above, then go to Properties

 

#2 Select the Internet Protcol (TCP/IP) and select Properties.

 

#3 Now your screen looks like the screen that you would see for step 10 on http://portforward.com/networking/static-vista.htm

 

#4 Copy everything down (if any info exist).

 

#5 Select Use the following DNS Server Address(es).

 

#6 Then enter the DNS Servers that you want to use.

 

#7 Click close, ok, close.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Contributor
HFlashman
Posts: 6
Registered: ‎03-19-2010
Device: 7500
0 Kudos

Re: Westell 7500 Login Problem

I followed steps 1, 2 and 3. There's a box titled "Network Connection Details", which shows: IPv4 DNS Server 192.168.1.1

 

I went to "Properties", etc. as instructed, entered 192.168.1.1  in the "Use the following DNS Server Address(es)" box, but still can't access the site.

 

I

Gold Contributor VII
dslr595148
Posts: 5,325
Registered: ‎09-24-2008
0 Kudos

Re: Westell 7500 Login Problem

Ok.

 

For testing reasons try changing the DNS Servers to 4.2.2.1 and 4.2.2.2 on your computer.

 

If that does not fix it, please post.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Contributor
HFlashman
Posts: 6
Registered: ‎03-19-2010
Device: 7500
0 Kudos

Re: Westell 7500 Login Problem

I tried both 4.2.2.1 and 4.2.2.2  in the "Use the following DNS Server Address(es)" box, but still can't access the site.

The browser window  still starts to open the site for a fraction of a second, then goes to "IE can't display webpage."

 

Just to be clear, I'm not having any problems other than being unable to acess the site.

And I greatly appreciate the help.

 

Gold Contributor VII
dslr595148
Posts: 5,325
Registered: ‎09-24-2008
0 Kudos

Re: Westell 7500 Login Problem

[ Edited ]

Ok, we are going to try some other stuff..

 

#1 With IE running, go to Tools -> Internet Options.

 

#2 Go to the Connections tab.

 

#3 Make sure that Never dial a connection is unchecked.

 

#4 Now go to LAN Settings.

 

#5 Make sure that Automatically detect setting, Use automactic configuration script, Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections) is unchecked.

 

#6 Click Ok, now go to the Advanced tab.

 

#7 Under browsing, make sure that Show friendly HTTP error messages is unchecked.

 

#8 Click ok.

 

--

 

Please tell if this helps or not.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

 

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