Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Posts: 1
Registered: ‎04-16-2010
Device: DSL modem
Plan: DSL
Location: Culpeper, VA
0 Kudos

What to install on a new Win 7 PC

My old Windows 2000 Pro PC that I used with Verizon DSL crashed.  

I bought a Windows 7 Pro PC.  When I tried to install software from the Verizon High-Speed Internet DSL CD, I ran to a point where Java machine was required.  I agreed to install it at which point the process hang for ever.

Verizon on-line support took 2 hours but I do not think they even understood my problem.

Is there a installation CD available that would work on Win 7 Pro, including putting in a Java machine if that is what they require?


Nickel Contributor
Posts: 93
Registered: ‎04-04-2010

Re: What to install on a new Win 7 PC

The Verizon CD is usually needed to set up your DSL accounts for the first time.  I recently purchased a laptop computer with Win7 and the Win 7 automatically set up my connection.  Thee was no need to use any installation disk.  This should be the process whether using adirect ethernet cable to the modem or a wireless router.  Give it a try.

Posts: 3
Registered: ‎04-19-2010
0 Kudos

Re: What to install on a new Win 7 PC

Same here.  DSL loads fine in win 7


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411