So today I went on the phone with Verizon just to figure out why my internet speed has been slow because I finally got the time too. I used to get around a 2.5 - 3 Mbps speed connection and now I only get a 1.5 Mbps or so connection. This originally happened after a Verizon tech agent came to our house and said that our speed was "too high and it shouldn't be that high" when my internet connection dropped. So he went over to the cable lines down the street and lowered my connection and then comes back and says its fixed. Now he didn't fix anything or do anything for that matter. I had to login MYSELF into my Verizon account on my modem which brought the internet up again. So basically, I paid for the Verizon agent to come and lower my speed and gained nothing from it. However, I still pay the same price as before for the 3 Mbps connection...
Now I went through the customer support on the phone to talk about this and they redirected me again and again and again probably at the very least 6 or more times. Everytime I got to a technical support, they would redirect me to a billing support and so forth. I told my problem over and over to no avail. All I want is my 2.5 - 3 Mbps speed again which I used to have... I STILL pay for the 3 Mbps connection when I only get around 1.5 Mbps now.
I feel like this is it... I can't handle this anymore, everytime I go to Verizon customer support I get redirected at least 5+ times for over 2-3 hours just to get one problem fixed. Half the time these morons don't even know what they're doing and just redirect me over and over again.
I'm thinking of simply changing to another ISP.
Before you change ISP I would demand a refund for the period of time your speed was subpar. It is true that for a number of different reasons your line may no be able to give reliable higher speeds. If you want to save some $$ look into the 3/1 FIOS plan, that is what I have. It is not an obvious choice on the VZ web site but the price is very fair IMO
Hopefully by posting here one of the verizon reps will "hook you up" no pun intended.
Sanjay,
We never received word back from you on this issue. If anything else is needed please open a new thread.
Josh B
Start a new topic or ask questions in the open forum.
