Last week I ordered Verizon DSL internet online and got a service ready date of Tuesday, August 21. The D-Link DSL Modem/Router was mailed to me along with the necessary equipment to set it up. I followed the directions, and on the service ready date I plugged the ethernet cord into my modem and laptop to start the registration process.
When I did this, the only light that show up up on my modem is in the LAN1 port (where my ethernet cord is located) and my computer says that I have a local area connection and "limited or no connectivity".
Everytime I plug the modem into the wall the power light turns on for about 5 seconds and then turns right off. I am really not sure whether its a problem with my modem or with my internet connection. I have plugged the modem into multiple outlets and the exact same thing is happening, but I know those outlets work because I have other things plugged in them.
Also, I plugged in the modem and set up my cords before my service ready date, would that effect my connection?
I am not an expert at all with internet set up, so any help or suggestions you can give me would be much appreciated.
I have tried calling Customer Service but I keep getting put on hold for forever.
If I need to post more information, please let me know.
