Go to Email & News to manage your email, search the web, stay up to date with current news and more.
|This is the last time your account was accessed.|
Whether you qualify for our FiOS or Standard services, you will enjoy fast Internet,
an impressive lineup of HD channels and reliable phone service. Learn more.
Shop for the products you want, explore options and get the best offer available
when you order service online. Shop & Compare.
04-09-2012 11:48 AM
I consider myself fairly computer savvy (as I work with them as a profession), but must admit that Internet Connectivity is not my forte...
I currently subscribe to the Hi Speed DSL Enhanced - lately, the speed has degraded to not much better than dialup. I have had this service for several years - nothing has changed on my end hardware-wise, so this event is not assumed to be from my end.
I am running:
Westell 6100 Modem (Transcever Rev 184.108.40.206/Software Version 4.04.03.00)
NetGear RangeMax Duo Wireless N-Router #WNDR3300
(2) computers are hooked up:
(1) XP - hardwired directly to the Westell modem
(1) Win7 - hooked up via wireless
My 1st resort was to call support - I can tell you that will be the LAST time I utilize that 'service' I have come to the end of my rope with waiting extended periods of time, only to be connected with a foreign country, with a poor connection, with an operator that barely speaks english, only to have them read thru a script telling me to do ridicuously stupid things like 'reboot the modem' (no kidding) or swap my hardwire CAT cable from my computer to modem end-for-end?
Next resort was this forum - infinitely more helpful!
Ran a Transceiver Stats Check as a baseline - Speed (Down-Up) was a crappy 96 Kbits/sec by 448 Kbits/sec
Then I tried a couple suggestions from this forum - my new Transceiver Stats:
|Vendor ID Code:||4|
|Line Mode:||G.DMT Mode|
|Transceiver Information||Downstream Path||Upstream Path|
|DSL Speed (Kbits/Sec)||608||448|
|Line Attenuation (dB)||63.5||31.5|
|Transmit Power (dBm)||14.7||11.9|
HUGE improvement eh?
One thing I did notice when attempting to check for newer version of modem firmware - when trying to update from web it gave me a 'Cannot Connect to Server Error'?
Speed is noticeably increased - but is it still where it should be?
If not, what other fixes should I attempt?
And finally, why is it that every time the weather gets even slightly inclement (sky clouds over, rain, thunderstorm, etc) our DSL goes off entirely?
Thanx for all your help in advance!
04-15-2012 05:17 PM
Can you fill us in a bit on what you did to improve the synch speed on the modem? Did you find some advice around here to connect the modem to your NID or did you investigate for damage to the home wiring? Your line should be running at a higher speed, which for what you seem to have is 1184kbps down, 448kbps up.
Do you also have voice service with Verizon? If so, how is that, especially during storms? Getting any noise on it? It could be possible if the line is not having issues due to corrosion, somewhere along the line shielding could be missing, and in comes a storm CRC'ing the line out of service.
Account & Services