I think it is a pretty bad reflection on Verizon when Siberia north of Russia has high speed internet and I sit in northwestern Pennsylvania without either high speech internet or
cell service.
Are you in an area that doesn't have coverage, or is your service down?
If you can be more specific as to what you need, I can get someone to help you.
In the meantime, if it helps, here's the direct link to Residential Support: http://www22.verizon.com/residentialhelp/.
Here are links with all means to contact Verizon: http://www22.verizon.com/content/ContactUs/. The Chat link will load after the page is fully loaded.
Finally, the Verizon Troubleshooter has a number of resources that allow you to try and fix your issue, if that's the way you'd like to go: verizon.com/repair.
I am in an area without service and no evidence that we will ever have it. When I saw a Verizon repairman in our area, I asked him if he could estimate when we might receive service and he said "When pigs fly."
The unpleasant reality is that Verizon and every other regulated public utility, is a for profit enterprise. Consequently they are not going to invest money when there is no chance of reasonable return on investment.
You always have the choice of using a Satellite based Internet Service Provider such as HughesNet, WildBlue, or Starband just to name a few. While these services are more expensive than DSL, they do in fact work quite well for most applications and it is hard to find places they won't work.
By the same token there is Sat based cell phone service, (and that is REALLY expensive).
@mattheww wrote:The unpleasant reality is that Verizon and every other regulated public utility, is a for profit enterprise. Consequently they are not going to invest money when there is no chance of reasonable return on investment.
It's funny that you mention that. I'm on vacation at the moment and it's out in a mountain area, with few houses per mile. Believe it or not, there is Fiber Optic Internet access up here which actually comes from the Cable Company (works very, very similar to the FiOS product where it's Fiber to the Home, Coax into the home). Verizon has DSL up here as well, but I'm positive it caps at 3Mbps and there's not a heck of a lot of capacity going to the DSLAM due to low housing counts. The cable company is a pretty small, regional company, but they did put in some investment and most of the homes I see up here have the Cable Company's Fiber boxes on them. Must be making a killing off of it despite the mountainous and rural area they're serving.
To think that I'm stuck with DSL and Copper services at my home! Man! 😧
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