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10-23-2009 12:31 PM
modem freezes and can't do anything until I reset modem then its fine for a little while then does it again.this happens throughout the day.does anyone know what is happening or how i can solve this.
Thanks for the help
10-23-2009 12:36 PM
have you tried using the red reset button on the back, you would want to hold it for 30 seconds, if it keeps happening when you do that you would want to contact support and they will send a new router.
10-23-2009 01:50 PM
I always turn the router off then back on again .when the router freezes my whole computer freezes.the second I turn the router off to reset it my computer works fine.if my router freezes should that cause my whole computer to freeze.i can click on stuff but nothing will pop up until I turn the router off.then everything I clicked on will work.
I also installed the router and software before my start up date would that have anything to do with it.my start up date is past now should I reinstall everything again
10-24-2009 04:53 AM
. before resetting the modem check :::
1. dsl light on the modem it should be solid green if not check the filters on the telephone lines
no filter should be connected on the modem . swapped the ends of the dsl cable ..if still the dsl light bliking
DO NOT RESET THE MODEM call 8005676789 . then it is the concern with the physical set up or verizon n/w
2. and if the dsl light stays solid green then
click start >run > type cmd in the open box click OK > type ping 192.168.1.1
if it gives 4 packets sent and 4 received then the modem is O.K.
now to refresh the connection you can reset the modem provided you must be aware of what kind of connection you have
open PPPoE / PPPoE / DHCP
if the connection is pppoe then contact the high speed tech support before resetting the modem coz this type of connection requires the configuration of the modem to get online
so if the connection id open PPPoE or DHCP then yes you can reset the modem by pushing the little hole inside the red circle
keep it pushed for 20 secs not more then 30 seconds it could damage the MODEM
once the DSL light would be solid green again
visit the link 192.168.1.1/verizon/redirect.htm for westell modem and fro actiontec modem visit the same link without .htm
and if you see the disable button then click on it it should bring up a verizon page if it gives you a user settings page then change the default user name and password as admin / admin
then the modem should work fine