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efgonzalez
Posts: 3
Registered: ‎10-05-2009
Device: Westell 6100G
Plan: 3M/768K
Location: Santa Barbara, CA
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new 3M/768K plan SLOWWWW

I just ordered a 3M/768K plan and got it all activated. The internet works but it is sooo slow.  I have used verizon internet on the same speed at a friends house and he only lives a few blocks away but his internet actually performs at the right speed. On speedtest.net i get 1.05M/0.65M. I checked the transceiver stats on my modem and here is what i got:

 

DSL Speed (Kbits/Sec):

1216 / 768


Margin (dB):

7.7  / 10.0


Line Attenuation (dB):

59.4 / 31.5


Transmit Power (dBm):

17.8 / 11.9

 

Silver Contributor I
mattheww
Posts: 668
Registered: ‎10-26-2008

Re: new 3M/768K plan SLOWWWW

There is a problem somewhere between where you plug the modem/router into the wall, and the CO.

At 59.4db loss on the downlink you are marginal for 3mbps, and the 7.7db margin isn't good either. However the fact that you have essentially rated speed on the uplink is unusual. You might try plugging the modem/router into the Network interface box and see if it does any better. If if doesn't, talk to Verizon, if it does, the problem is probably wiring inside the house.

Sometimes this can be fixed with a single filter near the service entrance that prevents DSL signal from being distributed except on the pair that goes to the modem/router. (the standard per line filters just keep the DSL signal out of the phone equipment upstream of it, they do not prevent the signal from being distributed inside the house. You may also be missing one or more filters on individual phones.

 

Anyway, the 'whole house' filter often solves this problem if the performance is OK at NIB.

 

Good luck

Contributor
efgonzalez
Posts: 3
Registered: ‎10-05-2009
Device: Westell 6100G
Plan: 3M/768K
Location: Santa Barbara, CA
0 Kudos

Re: new 3M/768K plan SLOWWWW

I should mention that i have a dsl only plan, no phone service, and i live in an apartment complex. Also i dont know what a NIB is. Should i just call verizon or is there a way i can fix it?

MVP
dslr595148
Posts: 5,267
Registered: ‎09-24-2008
0 Kudos

Re: new 3M/768K plan SLOWWWW

 


efgonzalez wrote:

I should mention that i have a dsl only plan, no phone service, and i live in an apartment complex. Also i dont know what a NIB is. Should i just call verizon or is there a way i can fix it?


Points you to


http://www.dslreports.com/faq/1317

 

All DSLR (dslreports.com) FAQs » Verizon Online DSL FAQ » Hardware » What is a NID?

 

 

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Contributor
efgonzalez
Posts: 3
Registered: ‎10-05-2009
Device: Westell 6100G
Plan: 3M/768K
Location: Santa Barbara, CA
0 Kudos

Re: new 3M/768K plan SLOWWWW

i live in an apartment complex, so i dont have access to a nid/nib. if i were to call verizon what might they have me do?

MVP
dslr595148
Posts: 5,267
Registered: ‎09-24-2008
0 Kudos

Re: new 3M/768K plan SLOWWWW

I am not sure, at this time.

 

I saw a web page on doing your own wiring.

 

http://www.ling.upenn.edu/~kurisuto/phone_wiring.html

 

--

 

I guess you have to work with your landlord and get the modem directly connected to the NID.

 

Even if it is for testing reasons, OR you might have to call Verizon.

 

If you call Verizon, I guess the three of you (you, the Verizon Tech, and the landlord) must work together.

 

 

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

 

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