"PPP is down"

[pjh3]

For a couple of weeks now, I've been losing connectivitity intermittently. I then log into the Westell 327W to see what's going on, and it tells me "PPP is down".

Could the 327W be dying or is this a VZ network problem?

Burlington County, NJ

[smith6612]

There's been some reports over at DSL Reports of DSL problems occurring throughout New Jersey. If you can, log into your Westell 327w at http://192.168.1.1/ , and post up the Connection Log or Pastebin it. Depending on the firmware it's running, it can be found in specific places.

If runnning Blue Westell firmware, you can find it under Troubleshooting > System Log. If running the Red and Black Verizon firmware, you can find it under System Monitoring > Advanced Monitors > System Logging.

If you are prompted for a Username and/or password, try one of the following:

admin/password
admin/password1
admin/admin
admin/admin1
Your Verizon Username and Password.

[pjh3]

I got tossed off and had to power-cycle the modem. Here's the log after that.

Connection Entries

CURRENT MODEM STATUS
DSL Modem Status....... Up
PPP Session Status...... Up
Connection Type......... PPPoE
Time set from............. Local
Time since last boot.... 0 days, 0 hrs: 1 mins: 50 secs
EVENTS
**********************************************************************
Events are listed starting from the most recent.
**********************************************************************
SAT JAN 08 13:46:57 2011
DNS: Unknown host: '1.0.0.127.dnsbugtest.1.0.0.127.in-addr.arpa'

SAT JAN 08 13:46:50 2011
DNS: Unknown host: 'dns.msftncsi.com'

SAT JAN 08 13:46:50 2011
DNS: Unknown host: 'dns.msftncsi.com'

SAT JAN 08 13:46:41 2011
CWMP: Final Http Return Code = 401

SAT JAN 08 13:46:41 2011
CWMP: Inform (401). The following events are true: 1 BOOT, 4 VALUE CHANGE

SAT JAN 08 13:46:41 2011
CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

SAT JAN 08 13:46:40 2011
CWMP: Inform (401). The following events are true: 1 BOOT, 4 VALUE CHANGE

SAT JAN 08 13:46:40 2011
CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

SAT JAN 08 13:46:30 2011
DNS: Unknown host: 'dns.msftncsi.com'

SAT JAN 08 13:46:21 2011
DNS: Unknown host: '146.226.125.74.in-addr.arpa'

SAT JAN 08 13:46:19 2011
DNS: Unknown host: 'dns.msftncsi.com'

SAT JAN 08 13:46:10 2011
DNS: Unknown host: 'dns.msftncsi.com'

SAT JAN 08 13:46:09 2011
PPP CONNECTED on VPI 0 VCI 35

SAT JAN 08 13:46:09 2011
Connecting session(0): verizon due to AlwaysOn

end of diagnostic log file

 

[smith6612]

All I see in there is what is normally logged after the modem boots. I need the log from the modem after it's seen a drop before it is even rebooted as the log is saved to RAM (and thus clears when it reboots). This time, get it from the "All" category as the "Connection" category seems to be lacking some information on the modem syncing.