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Contributor
safe_as_milk
Posts: 5
Registered: ‎02-28-2011
Accepted Solution

westell 7500 auto-connect bug

hi i think i've found a bug in the westell 7500 firmware. the symptoms are that the modem will not log on via ppp automatically if you power cycle the modem or the modem loses sync. the modem will connect if you use the gateway reboot command from the web interface. i have firmware version 5.01.00.02. this problem has been experienced by other users as well. there is a detailed thread at dslreports.com. i am user "postjosh."

 

http://www.dslreports.com/forum/r25539078-westell-7500-doesn-t-auto-connect-ppp

 

is there any possibility of getting a high level support or a verizon programmer to take a look at this? when i reported this problem to tech support they just sent me a new modem which exhibited the same behavior. thanks, josh

MVP
Hubrisnxs
Posts: 5,503
Registered: ‎07-22-2009

Re: westell 7500 auto-connect bug

have you tried a firmware update?   you may also want to cross post this at the Verizon Direct forum

Contributor
safe_as_milk
Posts: 5
Registered: ‎02-28-2011
0 Kudos

Re: westell 7500 auto-connect bug

thanks for the suggestion of posting in the verizon direct forum. i've started a new post on the subject there. how do i find out if there is a firmware upgrade available for the 7500? thanks, josh

MVP
Hubrisnxs
Posts: 5,503
Registered: ‎07-22-2009
0 Kudos

Re: westell 7500 auto-connect bug

[ Edited ]

you will probably want to go into the router,  so go to http://192.168.1.1 and then when you're in there, you'll use the menu options to navigate to the firmware section.  I am not sure what the latest firmware is for that device, so I can't share that with you, but check to see if it finds any new updates.   your username and password could be a lot of things, according to that website below it's 

adminadmin

 

 

But try also admin/password    or password1  or verizon1   most likely it's just admin admin.

 

If you have had the router for a while (2-3 years) then it just might be old and in need of a replacement.  Verizon should provide that for you. 

 

 

From what it looks like it's probably under maintenance or troubleshooting.   

 

 

 

 

 

http://www.pcwintech.com/screenshots-westell-b90-327w15-06-westell-firmware

Contributor
safe_as_milk
Posts: 5
Registered: ‎02-28-2011
0 Kudos

Re: westell 7500 auto-connect bug

[ Edited ]

thanks for your reply. the router says that i should contact verizon support for firmware upgrades. it does not give any information as to the url of the firmware website. do you know of anywhere that i can check? btw, you posted the screenshots of the 327 not the 7500.

Gold Contributor VII
dslr595148
Posts: 5,346
Registered: ‎09-24-2008
0 Kudos

Re: westell 7500 auto-connect bug

 


safe_as_milk wrote:

btw, you posted the screenshots of the 327 not the 7500.


 

Let me guess, the screens of your router is more like

 

http://www.pcwintech.com/screenshots-actiontec-mi424wr-gen2-verizon-firmware

 

?

 

 


safe_as_milk wrote:

thanks for your reply. the router says that i should contact verizon support for firmware upgrades. it does not give any information as to the url of the firmware website. do you know of anywhere that i can check?


 

The last time that I checked the URL for my Westell was http://www.westell.com/upgrades/model6100/F99-610015-00.xml

 

But as addressed in http://www.dslreports.com/forum/remark,24378958

 

I got a 404 error back. :smileysad:

 

I do not know what the full URL is, but perhaps it starts with..

 

http://www.westell.com/upgrades/model7500/

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

MVP
Hubrisnxs
Posts: 5,503
Registered: ‎07-22-2009
0 Kudos

Re: westell 7500 auto-connect bug

Verizon 7500 user guide,   page 149

 

 

sorry, don't know why I sent the 327     :smileytongue: 

Contributor
safe_as_milk
Posts: 5
Registered: ‎02-28-2011

Re: westell 7500 auto-connect bug

thanks for all your help. a verizon rep on the dslreports verizon direct forum resolved the issue. it seems that when you power cycle this model you need to wait two minutes before repowering. if you wait the full two minutes the "always on" feature will work to reconnect you via ppp. - josh

 

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