Customers With Disabilities
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Copper Contributor
msligon
Posts: 23
Registered: ‎03-16-2012
0 Kudos

I need help!!!

All weekend my 5 cameras have been detecting motion and recording as noted on the activity/notification tab on website but there are NO recordings to view. Yesterday there were video icons with play button but said image not available. I have called the help line twice this weekend and was told there was a "patch" being installed to correct problem. I need to know if this patch will correct this problem because I need to pack it all up and return if not.
Contributor
enzinal
Posts: 6
Registered: ‎02-25-2012

Re: I need help!!!

pack it up and send it back while you can! After they patch it there will be another problem, then another etc...

Copper Contributor
msligon
Posts: 23
Registered: ‎03-16-2012
0 Kudos

Re: I need help!!!

Well, into DAY 4 now - unable to view any recordings - none even available to view although I know there are recordings out there because of the activity log.  I see my only option now is to pack it all up and ship it back...what a shame that there is no support available for this product.  Now the hassle begins to take all of the camera down -

Employee
Fourts
Posts: 2
Registered: ‎02-17-2012
0 Kudos

Re: I need help!!!

Try refreshing the recordings.  The pictures should show up.

 

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