I ordered the home monitoring system and tried two sets out - returned both within the 30 day window, Verizon is a comedy of errors - they were unable to issue the credit and kept telling me not to worry about it - the billing cycle would catch up - I finally gave them a last change and told them I was going to leave if they did not straightn it out - they didn't and I left to go to comcast - they are still unable to resolve the issue - I even wrote to the CEO in Boca - so my advice is don't order any equipment - it is poor quality and you will not receive redit despite the '30 day satisfaction guarantee' - They now have placed this with a collection agency and are hounding me on the phone for $439.00 I RETURNED THE EQUIPMENT IN NOVEMBER, 2011!
