Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
Reply
Contributor
VOLinVA
Posts: 3
Registered: ‎10-31-2011
0 Kudos

Can't connect my WI-FI

Hi!

Well, I have almost completely lost my mind...

 

I bought a Dell c640 notebook equipped with a TrueMobile 1150 wireless card.

My base computer is a Dell d620 (that has basically become a desktop because I have added a large monitor, printer, etc) and has an Intel Proset wireless card.  BOTH computers are running XP.

 

The problem is:  I'm picking up signals ON BOTH computers, but I'm only able to connect wirelessly with the d620. The c640 recognizes the signal but won't connect.

 

I have tried the In-home Agent and just about every forum on the Internet.  I know for sure all my drivers are up to date...I've also probably changed every Internet setting on both computers, to no avail.

 

Anybody have any ideas?

 

Thanks!

All Star
dslr595148
Posts: 4,857
Registered: ‎09-24-2008
0 Kudos

Re: Can't connect my WI-FI

What is the brand and model of this router?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Contributor
VOLinVA
Posts: 3
Registered: ‎10-31-2011
0 Kudos

Re: Can't connect my WI-FI

Actiontec GT704WG-B
All Star
dslr595148
Posts: 4,857
Registered: ‎09-24-2008
0 Kudos

Re: Can't connect my WI-FI

Ok.

 

#1 Log-in to the router manaully.

 

#2 In the router go to Wireless Setup -> Wireless Status

 

What does it say for:

 

#3 SSID Broadcast ?

 

#4 MAC Authentication? Or if I spellled that wrong, the item where you see the term MAC..

 

#5 Wireless Mode ?

 

#6 Security Enabled ?

 

#7 If security is enabled, what is the level set to?

 

For example after looking on the manual / user guide at

https://docs.google.com/viewer?url=http://www.actiontec.com/support/doc_files/GT704-WG-B_Vz_User_Man...

 

on page 41 out of 144 pages, it can support: wep 64 bit, wep 802.1n, and wpa.

--

For security reason(s), please do not post the "key"

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Contributor
VOLinVA
Posts: 3
Registered: ‎10-31-2011
0 Kudos

Re: Can't connect my WI-FI

 

 

I have my firewall (if that is what you mean by 'security') set to MEDIUM

 

 

Current Wireless Status:
Wireless:ON
ESSID: 
WEP:OFF
WEP KEY: 
Channel:11
SSID Broadcast:Enabled
MAC Authentication:Disabled
Wireless Mode:Mixed - accepts 802.11b and 802.11g connections
All Star
dslr595148
Posts: 4,857
Registered: ‎09-24-2008
0 Kudos

Re: Can't connect my WI-FI


VOLinVA wrote:

 

 

 

 

Current Wireless Status:
Wireless:ON
ESSID: 
WEP:OFF
WEP KEY: 
Channel:11
SSID Broadcast:Enabled
MAC Authentication:Disabled
Wireless Mode:Mixed - accepts 802.11b and 802.11g connections


So, let me get this straight..

 

You do not have wireless security enabled (example include: WEP and WPA) and one of your computers can not connect to the router?

 

#1 If that is the case: On the computer that can not connect to the router, check the network info.

 

For example of what I mean is..

 

If that computer is running Windows XP..

 

a) Go to Start -> Run.

 

b) Type in cmd and press enter.

 

c) In the new window, called the command prompt. type in ipconfig /all and press enter.

 

#2 Does the IP Address start with 169.254 ???  For example 169.254.0.5

 

--

 

If is the case that you have wireless security enabled and one of your computers can not connect to the router:

 

#1 Consider for testing switching to wide open.

 

#2 Then make sure that the computer(s) are not setup to use wireless security.

 

#3 If both computer can not connect and if you disabled wireless security for testing.

 

a) re-enable wireless security.

 

b) Then report back.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Gold Contributor VII
Smith6612
Posts: 4,668
Registered: ‎12-15-2010
0 Kudos

Re: Can't connect my WI-FI

[ Edited ]

The Dell TrueMobile 1150 card is an older PCMCIA (or mini-PCI, depending on what the laptop uses) Wireless B adapter. Make sure the ActionTec is allowing Wireless B devices to connect (it should be according to the status page) and if it applies, Wireless G protection from B Devices so the network isn't slowed when the adapter is connected. Since this is a Wireless B device, the best encryption it will be able to do will be WPA-TKIP. WPA2 is too new for Wireless B devices. If the card cannot use WPA-TKIP, see if you're using the latest Drivers from Dell. Failing that, see if WEP or even Unsecured mode will work. I don't know if the Wireless Status page displays the usage of WPA/WPA2 security, but I do see WEP is disabled which means either you're using stronger security OR you're running without security.

 

If the machine fails to connect, see if you can find a separate Wireless B access point to use with the laptop. I have a very old Linksys BEFW11S4v4 which only supports Wireless B laying around, so it could be a consideration. An old Access Point for sure should work with the wireless card. Short of that, try using a newer Wireless G card, which the laptop won't have a problem accepting.

========
Remember: YouTube is not a comprehensive benchmark. See the Google Product forums for slowdown issues.
Wireless issues? http://tinyurl.com/mfh3sud

Verizon

  • Services
  • Shop
  • Support
  • Site Feedback
  • Announcements

Shop FiOS

  • FiOS Internet
  • FiOS TV
  • FiOS Digital Voice
  • FiOS Bundles
  • Flex View

Account & Services

Email, News, & TV

  • Check Email
  • TV Listings