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09-05-2011 06:34 PM
I'm trying to help troubleshoot a family member's computer using Windows Remote Assistance and it seems I'm the one that needs help.
Both PCs are running Windows 7 Professional. I've made outbound Remote Assistance connections before on my computer so I know my computer is set up correctly, but this is my first time doing so behind a FiOS router and now I'm unable to make a connection. Remote Assistance "Easy Connect" is not working on my end and neither is the other file sharing method to establish a connection.
Following the Windows Help and Support, I ran the Internet Connectivity Evaluation Tool (requires Internet Explorer), http://www.microsoft.com/windows/using/tools/igd/d
Is Easy Connect available for anyone else? Any ideas? Has anyone gotten Windows Remote Assistance to work behind a FiOS router?
Thanks in advance,
09-07-2011 03:03 AM
Im not familiar with that product but I can tell you that I use
www.logmein.com very successfully. I have even had folks that no nothing about computers run and enable this so i can help fix their PCs. Its free for this too.
09-07-2011 12:38 PM
UPnP may be disabled on the FiOS router, which is what could be preventing the use of Remote Assistance. LogMeIn will work, in addition to TeamViewer ( http://www.teamviewer.com ) which basically works the same way as Logmein.
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