Home Phone (Landline or Digital Voice)

[#1]

You have another pm from a Verizon agent. Please supply them with the information requested, and hopefully this will resolve the issue.

[#2]

Thanks for posting.  Now it is 16 months and the bill is getting larger by the month.   Customer Service asked me to disregard any bills which I have, but problem has never been solved.  Good times.  As most of the "customer service" reps on the boards will tell you, they really can't do much.  You have to call customer service.  Kind of odd in the modern era of email.  You can order hundreds of dollars of services online but to cancel them you have to call.   How does that make any sense?  Shouldn't it be the other way around?

[#3]

Pay attention to your credit rating also. Something like this can screw it up as a listed default or failure to pay.

[#4]

Sadly I can't even access the account with the imaginary copper line that I am being charged $42 a month on.   When verizon "moved"  *cough* my services they split my account in two and now both are tagged to my myverizon account.  I can only access the fios account (tv/internet) and not the copper line account.  Customer service told me to ignore my bill which I have and that a correction would be in the works.   That was in November.

[#5]

Finally.   After 17 Months, talked with supervisor of "customer service".   This was with someone who got things done.  Instead of apologizing, this supervisor listened and was able to figure out what really happened.  When I first ordered the triple play (tv, internet, fios home phone) the fios phone was not completely installed and my old phone was also installed to my new address.  This caused the opening of a black hole in the universe and confusion soon followed. 

My advice:  Ask to speak with a customer service supervisor, if they can't help you ask for their supervisor.  This isn't rude, it's just getting your case elevated to the next level.  Eventually you will speak with someone who is able to listen and will act.

Don't give up, it took 17 months to get things on the right path but looks like this problem is coming to a close.

[#6]

We keep getting billled for a cellphone we canceled in september. and for web space we do not use. let me know if you managed to straighten this out. we fix it for a month or so and then the charges creep back on...

[#7]

hevero,

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For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.

Thank you