Don't get down on him, Armond, he was lied to. He specifically asked for the old copper service, but what he got was a new service on a new network that is not as reliable in the event of an extended power outage. The difference isn't apparent to anyone who's not a communications technician. I find myself in the same situation as BD today. When I set up FiOS at my new home two years ago, I specifically asked if I could have a "plain old telephone service" copper line installed for the telephone portion of my bundle, and was told that wouldn't be a problem. Two years later, the promotional discounts are running out so I called to renew my contract and retain my discounts. I got all the way through the process and was reasonably pleased with how things were going until the CSR noted that she didn't see anything in my account to indicate that I had a copper line to my home. She had to call up the technical support team to verify, and their rep explained that what I have is an old style telephone service over the fiber network.
This is NOT what I asked for when I signed up. I was very clear about what I wanted and was assured that was what I was getting. Had I known that I would not have phone service on the old copper network, I would not have gotten phone service at all. If at some point I wanted phone service that relies on the same feed as my Internet and television service, there are many competitors that offer it much cheaper.
Currently I am awaiting a phone call from a manager, which should happen some time before noon tomorrow. What I learn from that call will determine whether Verizon retains me as a customer or loses me for all of their services while I explore legal options to recoup my costs.
