Bill from CMR

[anquynh]

I received a bill from CMR claims for a repair. Same story as everyone else. I just move in and call Verizon for basic home phone conncect, but it did not work. A technician came and said he will repaitr the wire outsise the house with no charge. And i have to take care the wire inside my house by myself. Now I got this bill for 310.02 from CMR. Please help! Noone at Verizon (I was transferred to 5 different associates) was able to tell me anything about this bill.   Needing resolution, as I cannot afford to pay such a large bill for service I did not authorize, I spent over 2 hours on the phone with Verizon trying to rectify this situation.  Why does Verizon have no record of it? Thanks

[LawrenceC · Accepted solution]

Hi anquynh,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.