Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Posts: 4
Registered: ‎06-01-2011
0 Kudos

Caller ID on TV if you have Distinctive Ring

Caller ID works on my phone.  When I go to FIOS TV to setup CallerID to display on my TV it tells me caller ID is not activated n my phone.  When I finally got to tech support they told me that Caller ID would not display on my TV because I have Distinctive Ring Service and when someone has Distinctive Ring Service they cannot display Caller ID  on their FIOS TV.  The odd thing is that among the many things that were messed up with my FIOS order they never turned on distinctive ring.  In fact if I call the Distinctive Ring # a message is played back that the phone # has been disconnected (which they promise they are fixing.


So I have to wonder.  How can a Distinctive Ring number interfere with ability to display caller ID on the FIOS TV when the number has been disconnected.  Anyone have a similar issue?  You would think that Verizon to figure out how to get these features to work together.

Posts: 85
Registered: ‎12-30-2010

Re: Caller ID on TV if you have Distinctive Ring



Unfortunately those two features together are incompatible with our architecture, however if your distinctive ring has never worked and it is not associated with your account we can see if you do qualify for the caller ID TV feature.  I have sent you a private message in regards to this matter; please get back with us as soon as you can.







Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Posts: 4
Registered: ‎06-01-2011
0 Kudos

Re: Caller ID on TV if you have Distinctive Ring

It is associated with my account and I am being billed for it but it never worked since the day I switched to FIOS.  I called sales and asked them to put the copper back and then they got me to speak with Trevor in support after I explained to him what Distinctive Ring is and what it is used for he said he saw it on my account and it would be working within 24 hours.  That was 3 days ago.  This can't be that tough.  curious that it is not supported - can't imagine what the issue is.  If you have 2 separate phone lines coming into the same address I understand that only one of those lines can be associated with the TV but at least you get 1 in that scenario.  Not quite "state of the art" technology or architecture from my perspective.


Also, as a suggestion you folks should add FIOS to your spell check dictionary.  Kinda funny that the spell checker suggests that FIOS should be spelled  FIBS


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411