Can not get new statements to pay online.

[steve-tell]

Cannot make online payment or see past statements since November

I tried to make a payment in December and I kept getting an error message that payment services were not functioning. I figured it was a glitch and decided to try later.  My account page shows a zero balance.  I called the customer service to pay.  I was not going to pay by phone and be charged a fee when this was not my fault. I just made a random payment for the amount due. I was told that it was an internal problem and someone would call me back.  No one has called.

I had to do the same thing in January.  I am know trying to pay my February bill and I am still unable to pull up anything (My last bill showing is the one from October)  My last payment according to the website was made in November.  I cannot bring up ayment history.  I am not going to call to make payments every month. I refuse to pay a fee for  to make a phone payment and I would like to be able to check things online.  I can't even look at my current bill for a balance in order to make a payment.  Thank you.

[steve-tell]

I tried to make a payment in December and I kept getting an error message that payment services were not functioning. I figured it was a glitch and decided to try later.  My account page shows a zero balance.  I called the customer service to pay.  I was not going to pay by phone and be charged a fee when this was not my fault. I just made a random payment for the amount due. I was told that it was an internal problem and someone would call me back.  No one has called.

I had to do the same thing in January.  I am know trying to pay my February bill and I am still unable to pull up anything (My last bill showing is the one from October)  My last payment according to the website was made in November.  I cannot bring up ayment history.  I am not going to call to make payments every month. I refuse to pay a fee for  to make a phone payment and I would like to be able to check things online.  I can't even look at my current bill for a balance in order to make a payment.  Thank you.

[ElizabethS]

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent after two business days.