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Posts: 1
Registered: ‎08-27-2011
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Can't receive collect calls



I hope this helps someone avoid the frustration I have had to endure and hopefully it'll also help you not to miss phone calls from loved ones in need. I was just told by a technical rep and he had it confirmed by a supervisor that if you have Verizon digital voice calling, one of the glitches is that you cannot receive collect calls with digital voice calling. You have to call and downgrade to regular voice or Fios Voice calling in order to receive collect calls from anywhere. Or so they tell me..............Could it be a another dead end or will our heroine solve this problem?? Tune in tomorrow for the exciting conclusion.........same time.......same channel.........sorry, had to end on a humorous note.




















Posts: 6
Registered: ‎01-10-2012
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Re: Can't receive collect calls

I know they tell you about this now when you sign up - but they don't say WHY.  Does anyone know if there is a technical reason for this or is it strictly a business decision?  I was told by the Verizon rep that Digital Voice is **not** VOIP.


Gold Contributor VII
Posts: 5,886
Registered: ‎12-15-2010

Re: Can't receive collect calls

[ Edited ]

Digital Voice does not go to the PSTN, which in essense means it is a VoIP Product. Collect Calling gets tricky and is supported only by certain VoIP Providers. There isn't a technical limitation stopping you from receiving a collect call from any number, but the problem may lie with the Collect Provider trying to identify where you are located based on location so the charges can be done accordingly. Technically with VoIP Verizon could have servers anywhere, making Area Codes unreliable and as such the collect call would have to route to one of those servers over XYZ Communications or ZYX Communications, based on which server your call goes into. The endpoint could also be anywhere in the world as well. It's basically a billing reason and not so much a technical reason, hence the ability of not being able to receive them.


The reason why Normal FiOS Voice works is due to it being tied to the PSTN, in essense making it as close as possible to POTS service. POTS is a lot easier to identify as the PSTN is based in a Central Office located in your area and is tied to a specific area and code. You can't move it unless you want to assign it all new numbers.


This is from my understanding on how they operate.

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