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Cannot receive incoming calls on landline phone
bobcat10
Newbie
‎11-26-2014 01:06 PM

I am unable to receive incoming calls on my landline phone.  What is the problem?  How can I fix it?

Also,there is noise when I call out.

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Re: Cannot receive incoming calls on landline phone
LawrenceC
Moderator Emeritus
‎11-26-2014 03:06 PM

Hi bobcat,

Just a friendly reminder, this is a forum where users help other users. If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

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Re: Cannot receive incoming calls on landline phone
Telcoguru
Master - Level 1
‎11-27-2014 04:46 AM

Go to your network interface device and plug a known working phone in at the test port. If you have dial tone there and can make and receive calls the problem is in your house and you will be billed for Verizon to fix it unless you have an inside wire maintenace plan. If you can not make and receive calls there it is Verizon's trouble and you need to call them to come and repair the line.

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