Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Reply
Contributor
shburks
Posts: 2
Registered: ‎03-16-2011
0 Kudos

Continually Receiving Unwanted Phone Calls from Universal Survey

Can anyone tell me how to make these calls stop?  We are constantly getting phone calls from Universal Survey at 646-467-6665.  If I call them, it's a recording only that says they are a survey company.  They are calling at all hours of the day and night...called at 10:30 pm on Monday.

 

Is there some way to block this number?  Ignoring doesn't work, asking them to remove me doesn't work, they don't fall under the DoNotCallList...I don't know what to do.

Platinum Contributor I
Hubrisnxs
Posts: 5,825
Registered: ‎07-22-2009
0 Kudos

Re: Continually Receiving Unwanted Phone Calls from Universal Survey

Verizon offers call blocking services, but if that is from outside your local calling area, it may not block it.  Do you have Regular copper phone service, fios?  or even fios digital voice?

 

 

 

here is their call block feature for regular fios and copper pots (regular phone line)

If you have Fios Digital Voice then make sure to click on the link that says 


 

 


 

Call Block

You can use Call Block to automatically block incoming calls using a screening list that you create. Call Block will reject calls from phone numbers that match those on your Call Block list. Your Call Block list is limited to either 6 or 12 numbers, depending on your region.

When a blocked caller reaches your telephone number, they will hear a recording saying you are not presently accepting calls. You can temporarily deactivate Call Block or change your Call Block list at any time.

Calls made to you from outside your local calling area, through operator assistance, or from cell phones and some business phones cannot be blocked.

All calling features are subject to availability and compatibility restrictions.

Instructions for FiOS Digital Voice Calling Features

  

Learn more

 

 

 

 



 

 

Contributor
shburks
Posts: 2
Registered: ‎03-16-2011
0 Kudos

Re: Continually Receiving Unwanted Phone Calls from Universal Survey

I have VIOS bundled with cable and computer--but not voice mail.  I'll try following the info in your link to see what it says.

Contributor
Miriam
Posts: 1
Registered: ‎11-29-2011
0 Kudos

Re: Continually Receiving Unwanted Phone Calls from Universal Survey

[ Edited ]

I have no way of knowing if the person calling is from Universal Survey.  All I can tell you about the party in question is that after many calls that I did not want, I asked the caller to please remove me from his/her calling list.  Their apologies followed but not their calling, only now they let my phone ring apparently calculating that my answering machine will not pick up and subsequently hang up.

 

It looks like my only way to go now is to set up a Blocker for that number.  Please tell me how to do this.  I tried on my own and got nowhere fast. 

 

Miriam

{edited for privacy}

 

 

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411