Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS
  • WIRELESS
 
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle

    FiOS

    About FiOS

    FiOS Internet

    FiOS TV

    FiOS Digital Voice

    Standard

    High Speed Internet (DSL)

    DIRECTV®

    Home Phone




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

    My Rewards+

    Manage My Rewards+

    Refer a Friend

     

     

     

  • Support  

    Community help

     

     

     

     

    Search Support



    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of FiOS. Explore FiOS Lounge today.

    FiOS Lounge

    Main

    Play

    Know

    Live

Reply
Contributor
Posts: 1
Registered: ‎03-18-2010
0 Kudos

FIOS: Landline phone not working, internet is fine.

I have FIOS telephone and internet service. No TV service, so that doesn't factor in at all here.

 

A few days ago my internet and phone service both stopped working. The internet came back after a short while, but my phone service still isn't working.

 

I get no dial tone when I pick up to call out, and when someone tries to call me they are greeted with the following recorded message:

"Your call cannot be completed at this time, please call again later. Message 6"

I looked it up online and message 6 seems to usually be caused by high network traffic in the area. However, this doesn't seem like the kind of thing that should press on for days.

 

I tried using a different phone, moving to another jack, and even disconnecting my router.

 

What exactly am I supposed to do?

Any help or input would be greatly appreciated.

Silver Contributor I
Posts: 497
Registered: ‎05-21-2009
Device: Metro PCS
Plan: ATT
Location: In ure InterWebz
0 Kudos

Re: FIOS: Landline phone not working, internet is fine.


Squeakus wrote:

 

What exactly am I supposed to do?

Any help or input would be greatly appreciated.


contact Tech support on the phones at 1 888 553 1555 or online at www.verizon.com/contactus

---------------------------------------------------------------------------------------------------------------

Bob Robertson - Lighter Klepto - I steal lighters, not bandwith
 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411