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Copper Contributor
mhiggins8450
Posts: 30
Registered: ‎01-22-2011
Accepted Solution

Getting Bombarded by Telemarketers and Toll-Free Numbers

Okay, let's start from the beginning:

 

Preface, we have had the same cell phone numbers for over 10 years and we have not had one telemarketing or unwanted call.

 

We started with Verizon Digital Voice on August 26th. By September 1st, we got our first telemarketing call. By September 15th, we had enough telemarketing calls to demand a phone number change.

 

When we got a new number, we demanded that the phone number be non-published (which the first number was supposed to be). We also received asistance with Incoming Call Block. We thought the issue was resolved. Dead Wrong.

 

To bring things to a head, we are getting cushed by toll-free numbers and telemarketers. Here are the phone numbers that are currently in our Incoming Call Block list: (800) 238-3770    (800) 477-6441    (800) 715-6478    (800) 726-9594    (800) 727-1182    (800) 978-7819    (866) 265-5945    (866) 759-8002    (888) 277-8353    (888) 688-0224

 

Here is the problem, one of these numbers, (800) 477-6441, consistently gets through the block. I have done the following to try and resolve this issue:

 

- Removed the phone number and add it back in

- Forward the phone number to a Google Voice number

- Added all personal and business phone numbers to the Federal Do-Not-Call list

 

We are getting very annoyed with this situation and have even thought about getting something like http://www.digitone.com/ to supplement the phone service. Is there anything that we can do outside of added hardware? Does Verizon offer a way to block all toll-free numbers?

Platinum Contributor I
Hubrisnxs
Posts: 5,782
Registered: ‎07-22-2009

Re: Getting Bombarded by Telemarketers and Toll-Free Numbers

[ Edited ]

 

don't forget to Opt out of verizon marketing too,  866 483-9700 
There isn't a lot you can do with toll free numbers unfortunately.  I am surprised those toll free's you added are in fact being blocked by verizon,  I remember reading long ago on their website that it can't block toll free numbers.   in fact the verbiage on your digitone website says 

The Original Phone Call Blocker - Block all unwanted calls with Digitone Call Blocker models that can block calls from Cell Phones, Faxes & Telemarketing Numbers 800, 866, 877, 888, 000 not blocked by the National Do Not Call registry or your Telephone Service Provider.

 

 

Copper Contributor
mhiggins8450
Posts: 30
Registered: ‎01-22-2011

Re: Getting Bombarded by Telemarketers and Toll-Free Numbers

 


Hubrisnxs wrote:

 

don't forget to Opt out of verizon marketing too,  866 483-9700 
There isn't a lot you can do with toll free numbers unfortunately.  I am surprised those toll free's you added are in fact being blocked by verizon,  I remember reading long ago on their website that it can't block toll free numbers.   in fact the verbiage on your digitone website says 

The Original Phone Call Blocker - Block all unwanted calls with Digitone Call Blocker models that can block calls from Cell Phones, Faxes & Telemarketing Numbers 800, 866, 877, 888, 000 not blocked by the National Do Not Call registry or your Telephone Service Provider.

 

 


 

Thank you for that suggestion. I called the automated number and restricted Verizon's access. Unfortunately, it may take upwards of 30 days to take affect.

 

As for Digitone, I have no definitive way of determining whether or not this will actually work but I have to try. The only thing I saw was a post from someone who submitted an user review.

 

As for Verizon blocking toll free numbers, I am not sure what you read but thankfully, the vast majority of those numbers are getting blocked. I check my call log on a regular basis and constantly see these 12 numbers. We even debated getting rid of FiosVoice altogether but it does feel good having a landline (yes, I know this is not a traditional landline but you get the idea).

Copper Contributor
mhiggins8450
Posts: 30
Registered: ‎01-22-2011

Re: Getting Bombarded by Telemarketers and Toll-Free Numbers

[ Edited ]

An Update: We continue to get pestered with unwanted telemarketing calls. Since the Incoming Call Block log only holds up to 10 phone numbers, we really have limited options at this point.

 

Here are the only things we can think of doing:

 

- Get rid of the phone service (very likely a possibility if Verizon cannot resolve this issue)

- Get that digitone hardware I referenced in a previous post. There is no guarantee this will work and it will cost $99 just to find out.

- Get a new phone number (third number since we set up the service in late August)

- Block all but a select group of numbers using the Do Not Disturb feature

 

We are currently using the Do Not Disturb feature but, quite frankly, this is utterly ridiculous that we have to resort to such extreme measures just to make sure that unwanted calls are not received. If this does not work, we are pulling the plug on FiOS Voice and going back to using cell phones as our primary phones.

 

If anyone has any other ideas, please post them. FYI, we have already signed up for the Federal Do Not Call list as well as the Verizon Opt Out Program.

Platinum Contributor I
prisaz
Posts: 6,813
Registered: ‎08-23-2008
0 Kudos

Re: Getting Bombarded by Telemarketers and Toll-Free Numbers

If you spend the $99, let me know how it works out. I have the standard POTs on FiOS and did not switch to digital voice. Considering the same. I pay for 4 cell phones. Everyone has one. Last year I wanted to drop voice, but was given an offer I could not refuse. But perhaps if I just unplug at the ONT and not bother with the ETF, that too will fix my problem. But starting next month the offer I could not refuse expires, and it is back to full price. ETF for 2nd year of agreement and drop voice, or $99 for the device you mentioned. Either way I am looking to make bundle changes to keep costs down. Keep all three drop speed and tv content and unplug? That would prevent the ETF.

Copper Contributor
mhiggins8450
Posts: 30
Registered: ‎01-22-2011

Re: Getting Bombarded by Telemarketers and Toll-Free Numbers

[ Edited ]

 


prisaz wrote:

If you spend the $99, let me know how it works out. I have the standard POTs on FiOS and did not switch to digital voice. Considering the same. I pay for 4 cell phones. Everyone has one. Last year I wanted to drop voice, but was given an offer I could not refuse. But perhaps if I just unplug at the ONT and not bother with the ETF, that too will fix my problem. But starting next month the offer I could not refuse expires, and it is back to full price. ETF for 2nd year of agreement and drop voice, or $99 for the device you mentioned. Either way I am looking to make bundle changes to keep costs down. Keep all three drop speed and tv content and unplug? That would prevent the ETF.


 

Hi Prisaz. I am sorry, I have no idea what all the abbreviations mean. Just to make sure we are on the same page, the $99 reference is for the digitone call blocker that, when connected to my phone, supposedly blocks all unwanted calls. I could not find any credible reviews online.

 

Please understand, we are thoroughly satisfied with Verizon and their services overall. Our internet speed is far and away faster than the next closest competitor and the FiOS TV quality is phononmenal. The only major issue we have is the phone service. All we wanted from the very beginning was a brand new phone number, not a refurbished or recycled phone number. If this continues, we will have no other choice but to either spend the $99 and hope the digitone service works or get rid of the phone service altogether.

Platinum Contributor I
prisaz
Posts: 6,813
Registered: ‎08-23-2008
0 Kudos

Re: Getting Bombarded by Telemarketers and Toll-Free Numbers

[ Edited ]

ONT. Optical network terminal. ETF Early termination fee. I am a user just like you and looking for options to stop the annoying calls. I too looked at the device you mentioned and have considered it. I love my FiOS and have since it was first launched in my area 6+ years ago. But like I mentioned considering just unpluging my voice.

 

I am glad you too like the service. I have not had cable for more than 18 years and have no desire.

Copper Contributor
mhiggins8450
Posts: 30
Registered: ‎01-22-2011

Re: Getting Bombarded by Telemarketers and Toll-Free Numbers

Oh, okay. Thanks for clarifying. Luckily for us, there is no Early Termination Fee because we are not under contract. Our complex has a terrific deal with Verizon which includes no contract. That being said, if we do decide to get the device, I will absolutely give a honest, objective review.

Employee
Mike_VZ
Posts: 158
Registered: ‎01-04-2011

Re: Getting Bombarded by Telemarketers and Toll-Free Numbers

Hello,

Phone numbers are much like email addresses.  Once you use the phone number or email to register a product or service the recipient of that information has the ability to sell that data to marketers.  It only takes one to start the cascade effect.  You stated you have placed your numbers on the Federal Do Not Call Registry.  If you are still getting harassing calls from the same numbers you should file a complaint on the official registry website if it has been 31 days since you registered.

 

https://complaints.donotcall.gov/complaint/complaintcheck.aspx?panel=2

Mike_VZ
Verizon Support


Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms of Service, or your Customer Agreement Terms and Conditions or Plan.

Copper Contributor
mhiggins8450
Posts: 30
Registered: ‎01-22-2011

Re: Getting Bombarded by Telemarketers and Toll-Free Numbers

Hi MikeVZ and thank you for your response. We have already filed complaints regarding three (3) of these phone numbers. Here is the problem as I see it:

 

When I initially called Verizon regarding the phone service, I was very adamant about two things - (1) the number we received be brand new...not refurbished and (2) the number be unlisted. Neither request was processed. When I called to demand that we be given a new phone number and that number must be unlisted, we got half of our request. The number is unlisted but it definitely is not new.

 

The majority of the calls we receive are telemarketing calls but there are several calls that we receive for someone that had the phone number before us. They (presumably bill collectors) call here at all hours asking for this individual. At first we were upset but we just wrote it off. As the calls continued, we became more frustrated and eventually just added the calls to the Incoming Call Block list.

 

This helped for a bit but then this one phone number kept getting through. This is when I decided to post my concerns here. There are now two phone numbers that have broken through the call block feature. As an example of how bad things are now, please take a look at this uploaded screen shot:

 

http://i225.photobucket.com/albums/dd141/mphenterprisesnj/Verizon.jpg

 

Every single call on that call log, except for the latest call, is a telemarketer. Notice how one telemarketer tried to call seven (7) times between 10:45am and 12:15pm. This is just a small sample of the frustration that we have to deal with on a daily basis. So, with Do Not Disturb on, everything is quiet. However, as I mentioned, I think this is a horrendous way to maintain this phone service. If there is an emergency and someone has to call us that is not on the exception list, we will not get the call.

 

As I mentioned in my first post, in over 10 years, neither one of us has had any issue with our cell phones that can even remotely compare to this. We want to keep the FiOS Voice service but unless some drastic steps are made soon, our other options are running out. Thanks again for taking the time to respond and please provide any further information you can.

 

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