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Posts: 2
Registered: ‎02-25-2010
0 Kudos

Getting "We're sorry your call cannot be completed.." Message

[ Edited ]

I am new FIOS customer, have digital voice.


Today pretty much all day I have been getting " we're sorry your call cannot be completed at this time. Please hang up and try your call again later."Around 2pm, I had to try 11 times before I got a successful connection.

This is a concern for me since I use phone a lot and never had such problem with Verizon land line before.


Why this is happening?. 


Employee Emeritus
Posts: 35
Registered: ‎01-21-2010
0 Kudos

Re: Getting "We're sorry your call cannot be completed.." Message

Hi, are you still experiencing this issue?  I know with digital voice you must use 10 digit dialing which is common practice for most areas already.  Are you using 10 digit dialing? Area code + phone number. 



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Posts: 2
Registered: ‎02-25-2010
0 Kudos

Re: Getting "We're sorry your call cannot be completed.." Message

Thanks for the reply.


Yes, I always use 10 digits number.


Looks the problem was isolated to the 2 days when the weather was not good. I assume the Verizon VOIP network was not powerful enough to handle the call volume.

I think Verizon needs to improve in this VOIP area  because vonage or cablevision voice customers in my area did not have any such problems.






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