lily458 wrote:
... have read many complaints and it seems to me that no one gets their problems fixed and Verizon could care less about keeping a customer ... Comcast, here I come.
I can only suggest you expand your reading list. I have had essentially all of my problems fixed to my satisfaction since becoming a subscriber in March 2012, and there have been quite a few issues. I have spent time carefully explaining my issues, what I have done to resolve them, and specifically how I think the tech or customer service people can help me further. In all cases the issues have been resolved by allowing both sides to work together.
Don't get me wrong: I wish I didn't have to spend so much time getting things arranged. However that's just how it is these days when it comes to complicated computer systems and the wide range of problems that can occur. Users today have to invest the time to understand their own systems as well as possible, and then move on from there. It's not going to get much simpler in the future, at least in the near future.
Good viewing from "The Garden State"
... if someone helps, give "Kudos" ... when an answer works, mark that answer "Solved"
