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Service & Device help
08-14-2009 03:09 PM
08-14-2009 05:05 PM
We are having the exact same problem. It just started a few days ago, but haven't had anyone come out yet to look at it, I thought I'd try here first
Keep me updated on what the cause is - please?
08-14-2009 09:36 PM
08-15-2009 06:49 AM
08-15-2009 09:52 AM
08-15-2009 09:56 AM
08-15-2009 10:03 AM
08-16-2009 10:42 AM
I think I found the problem. As Telcoguru suggested, I got on my hands and knees and inspected the two wall jacks that could be causing the problem. The first was nice and shiny. However, the center screw on the one behind the couch was rusty. I mamaged to unscrew the crumbling fixture. When I removed the pin from the jack, the contacts on the wall jack were black in the center surrounded by greenish crud. I removed the wall jack and just screwed the original wiring back in place. I did get 3 incoming calls after that, so that apparently was the problem. I will just have to replace the wall jack which is fairly easy to do even for a midle-aged woman (green to green and red to red). LOL. To the other poster that was having teh same problem - if you have pets and they "accidently" relieve themselves near or on the wall jack that's near the floor, the ammonia will eventually corrode the copper contacts in the jack. If you don't have pets, check the wall jacks anyway. Thanks, Telcoguru, for your suggestion. Verizon had me jumping through hoops, waiting for no-show techs and telling me to test the line at the NID when I didn't have any. Thankfully I was able to cancel the service call that was scheduled for tomorrow. I won't have to miss another day's work.
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