Impossible to report a problem

[cindy1212]

Why  is  it   impossible to  get thru to  Verizon.    There  is a tree   laying precariously  on   the phone  lines  but   when  you try  to   report  it     it  is  impossible.   A full  15  minuets   and still  no  way  to   make  the  report.     No  wonder  people are ditching land lines.   Unfortunately we  need  ours   just to get  internet  (  BTW  Verizon   DSL  is  incredible  poor) other wise  I would  ditch  the land  line altogether  and  just  use  my  tracfone.

[Chiquita2]

I was just trying to do the same. Contact options lead you to nothing that pertains to this same problem I have. Neighrs palm tree behind us have a huge Palm tree that the never prune and all the heavy spiked fan leaves/branches are piled up on multiple lines that are harnessed to utility pole. Some maybe be electrical but I know for a fact one of them is my phone internet and TV line. There is about 4 years worth odd dead branches suspended on these lines just waiting to snap. I will not be a happy camper when my service is cut off. Doesn't Verizon enforce homeowners keep the lines free of debris? Who does one contact to get it enforced before it's too late?

[_dot]

can't the local authorities help? call police nonemergency  phone number or fire dept and then ask them who they call when they have downed wires