Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS
  • WIRELESS
 
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle

    FiOS

    About FiOS

    FiOS Internet

    FiOS TV

    FiOS Digital Voice

    Standard

    High Speed Internet (DSL)

    DIRECTV®

    Home Phone




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

    My Rewards+

    Manage My Rewards+

    Refer a Friend

     

     

     

  • Support  

    Community help

     

     

     

     

    Search Support



    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of FiOS. Explore FiOS Lounge today.

    FiOS Lounge

    Main

    Play

    Know

    Live

Reply
Contributor
Posts: 3
Registered: ‎02-01-2009
0 Kudos

Intermittant problem with receiving incoming calls

For the past week incoming callers have been telling me that they are having trouble connecting when they call my land line phone. When they dial my number they hear only one ring followed by static or a high pitched tone, then the line goes dead. When it happens I also hear the ring at my end but when I pick up the phone the line is dead. When I call my land line from my cell phone to test the problem it also happens for me intermittantly. Any ideas?

Employee Emeritus
Posts: 171
Registered: ‎07-10-2009
Location: FIOS Tech Support Center
0 Kudos

Re: Intermittent problem with receiving incoming calls

Have you tried to isolate the issue..Possibly suspect a bad phone or phone wire going to the Jack.  I would take all the phones out of the jacks.  Connect one phone to one jack and make some calls to to your #.  If fails try a different phone on that jack..If also fails then try the same 2 phones at a different jack.  If fails try a 3rd at that second jack..At this point you should be able to tell if it is a phone or Jack issue.  If neither then we need to isolate deeper into the home/ONT or network. I  test that for you if send me your tele# in a private message.

Joe D
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.Follow us on Twitter™!

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411