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Contributor
Skeezix
Posts: 4
Registered: ‎12-15-2011
0 Kudos

Need to revert back to copper service

[ Edited ]

Anyone know how to get Verizon to revert back from FIOS to standard copper service? I have tried for 2 months and customer service either processes incorrect info or promises to fulfill request, but nothing has been done.  Last cust. service person I talked with told me "couldn't be done in my area."  Either they are not trained properly or I'm the victim of a scam.  I cannot have a phone that doesn't operate in a power failure, so short of hiring an attorney and getting a doctor's statement, I'm really at a lost where to turn.  Thank you.

Nickel Contributor
tropicalgal
Posts: 57
Registered: ‎12-06-2011
0 Kudos

Re: Need to revert back to copper service

Skeesix,  I know your frustration !  As to my personal expierence reporting issues cust. service is greatly missinformed or just not willing to go the extra mile,  along with reportlng your ticket incorrectly.    I feel your pain. 

Hopefully a forum member with more privilages here / Verizon employee monituring here will pick up on your problem and dig deeper for correct answers.

 

 

Bronze Contributor I
djb
Posts: 103
Registered: ‎07-20-2009
0 Kudos

Re: Need to revert back to copper service

I'm hoping to see an answer to this also. It's just unsettling to know I may not be able to make an emergency 911 call! I have FiOS phone service and we were once without any service for a full day. Main reason to have a land line these days really is in case of emergency situation (especially major disaster where power could be out for a protracted period).

Copper Contributor
Poorfellow
Posts: 26
Registered: ‎01-03-2012
0 Kudos

Re: Need to revert back to copper service


djb wrote:

I'm hoping to see an answer to this also. It's just unsettling to know I may not be able to make an emergency 911 call! I have FiOS phone service and we were once without any service for a full day. Main reason to have a land line these days really is in case of emergency situation (especially major disaster where power could be out for a protracted period).


FiOS with a Freedom or traditional service package is a landline.  The difference is the medium by which it is delivered, and the location of electrical back-up.  The line hits a true TDM switch in a CO (5ESS or DMS), ultimately, just as a line delivered via copper would.

 

FiOS Digital Voice, on the other hand, is a different animal.  It should continue to work through a power outage, however.

 

In the end, if you still wish to have copper service, the one way may be to establish a separate account.  If you want to continue using your existing telephone number, a port may be possible.  Switches from FiOS to copper aren't common, so it is no surprise that customer service has limited experience with the procedure.

 

I hope this helps!

Nickel Contributor
tropicalgal
Posts: 57
Registered: ‎12-06-2011
0 Kudos

Need to revert back to copper service

Can anyone here explain what is the the suppose deal if you had a landline ( POTS )and switch to Fios /Digital Voice that you can't convert back again to regular  landline ever again ??????  Why Not ?????

Copper Contributor
hevero
Posts: 11
Registered: ‎01-21-2012
0 Kudos

Copper service replaced by digital without our authorization

Congratulations, Verizon. if you are trying to toy with your customers, you have  found the way. We have been without phone service for 8 days now. Daily calls to Verizon, lasting hours, and daily emails, have gotten us nowhere. Our service was taken away as part of a new "bundle." The sweet sales[person never mentioned we were losing our land line and now only the "Elite Department" can restore it.

 

Thiis is the most surreal customer service experience I have ever had, with each person I talk to full of fictoion and obfuscation. AMong the lies: We are available until 9 p.m. at 1-800-verizon. Not true. You canceled you service last month. Not true. Your new service has the highest speed Internet possible. (Internet suddenly is nonexistent or putters along.

 

We have small children and need to make sure we have 911 access. Can anyone explain why it's so hard ot restore our service? Especially when we never ordered this "digital voice" package? I keep seeing that everyones comments are edited on this forum and no one from Verizon is responding.

Moderator
ornahp
Posts: 1,616
Registered: ‎03-10-2011
0 Kudos

Re: Copper service replaced by digital without our authorization

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

 

 


hevero wrote:

Congratulations, Verizon. if you are trying to toy with your customers, you have  found the way. We have been without phone service for 8 days now. Daily calls to Verizon, lasting hours, and daily emails, have gotten us nowhere. Our service was taken away as part of a new "bundle." The sweet sales[person never mentioned we were losing our land line and now only the "Elite Department" can restore it.

 

Thiis is the most surreal customer service experience I have ever had, with each person I talk to full of fictoion and obfuscation. AMong the lies: We are available until 9 p.m. at 1-800-verizon. Not true. You canceled you service last month. Not true. Your new service has the highest speed Internet possible. (Internet suddenly is nonexistent or putters along.

 

We have small children and need to make sure we have 911 access. Can anyone explain why it's so hard ot restore our service? Especially when we never ordered this "digital voice" package? I keep seeing that everyones comments are edited on this forum and no one from Verizon is responding.




Bronze Contributor II
acraftylady
Posts: 1,147
Registered: ‎06-13-2009
0 Kudos

Re: Copper service replaced by digital without our authorization

Dumb question but isin't there a battery back up?  My friend has fios here and she has phone for a few hours if power goes out I thought because of the battery back up or some such?  Mary

Copper Contributor
hevero
Posts: 11
Registered: ‎01-21-2012
0 Kudos

Re: Copper service replaced by digital without our authorization

Battery backup? Perhaps, but it is not relevant to my issue which is purely bad business practice on Verizon's part, an unwillingness or fear to help on the part of countless employees I have spoken with there.

 

I did not sign up for digital service. The copper line was deactivated (taken away?) without our permission. We are on day 10 of no phone service, and we have filed a complaint with the state public utilities commission.

 

Beware when you call Verizon about your channels dsappearing. You just might end up with a new bundle that contains a hidden change in your phone line.

 

Someone from Verizon has responded to my forum post, but I have yet to see any progress on this matter.

 

 

Copper Contributor
hevero
Posts: 11
Registered: ‎01-21-2012
0 Kudos

Re: Copper service replaced by digital without our authorization

Thanks, Ornahp. I appreciate your reply. So far no actual progress. I keep getting the same email from someone named Victor. I'm collecting all the reference numbers.

 

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