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No Phone Service - Internet and TV Work
web_lansdale
Enthusiast - Level 1
‎05-31-2013 11:48 AM

It's been 36 hours now and my FiOS Phone Service is still not working.  I called customer service more times than I can count and they haven't been able to do anything.  Nor have they called back when they promised to.  I finally got a tehcnician out here to make a service call.

He was here for 4 1/2 hours.  The reason he was here for so long was because he had to wait for his service calls to his office to be answered.  He spent at least 3 hours on hold for his tech support.  He replaced all of the FiOS equipment in our house as instructed by the techs he was dealing with, and our phone still doesn't work.  He finally said there was no point in his staying here and left.

I'm now on hold with tech support, again.  They've given me plenty of appologies, but no answers.

I left Comcast a year ago because Verizon FiOS was cheaper and supposed to be superior.  It may be cheaper, but it is definitely not better.  In 7 years with Comcast, I never lost my phone service.  Not once.  When I left Comcast, the "Retention Specialist" said "You'll be back."  It looks like he was right.  I'm voiding the year I have left on my contract with Verizon for their failure to provide service and returning to Comcast as soon as they can get me connected.

2 Replies
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Re: No Phone Service - Internet and TV Work
LawrenceC
Moderator Emeritus
‎05-31-2013 12:36 PM

Hi web_lansdale,

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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Re: No Phone Service - Internet and TV Work
Verizon_Support
Customer Service Rep
‎06-05-2013 12:55 PM

Hello web_lansdale,

We haven't yet heard from you. Please let us know, if you need further assistance. We're available for help around the clock.

We are going to go ahead and close out your support case. Please feel free to create a new post if you are still having any issues.

Thanks,
Amanda_M

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